I keep getting a transparent windows saying "redirectedhwndhost"

[SPANKYHP]

as titled

this is caused by my antivirus.

 

i cant see why its doing it BUT its only ever visible when using a programme called wallpaper engine from steam.

 

i have since added the programme to my trusted apps and i will see how it goes

 

[Flood and Flood's wife]

9 hours ago, SPANKYHP said:

this is caused by my antivirus. i can't see why it's doing it BUT its only ever visible when using a programme called wallpaper engine from steam. i have since added the programme to my trusted apps and i will see how it goes

Hello @SPANKYHP, 
Welcome!

1. Which Kaspersky Free version & patch(x)?
2. Which OS & build, refer: How to find the version of your operating system? 
3. In the KAV Free Reports, are there any events that match the redirectedhwndhost issue? 
4. In Windows Event viewer, are there any events that match the redirectedhwndhost issue? 

Thank you?
Flood?+?

Reference topic posted in Steam community: RedirectedHwndHost displayed as a faint box on top left of every wallpaper, by spankyhp1986

Spoiler

 

Edited November 4, 2022 by Flood and Flood's wife

[SPANKYHP]

hi sorry for the late reply.

i cant seem to find what version and patch, tried following the link and it doesn't look the same.

think its kaspersky 21.6

windows 10 version 21h2

 

cant find anything relating to the problem 

 

all this is kaspersky stuff

 

 

hope that helps, that was also a thread i started on steam

[Flood and Flood's wife]

2 hours ago, SPANKYHP said:

• windows 10 version 21h2

1. i cant seem to find what version and patch, tried following the link and it doesn't look the same. (think its kaspersky 21.6)
2. cant find anything relating to the problem 
3. all this is Kaspersky stuff

Hello @SPANKYHP, 

Thank you for posting back & the information!

1. You're correct -> the installed Kaspersky software is v21.6*, for future information, to find the requested information, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
2. You need to update Kaspersky Free, but, before doing so, please share with us (your) region/location, so we can make sure the software is available? 

Please post back? 

Thank you?
Flood?+?

[SPANKYHP]

sorry for the later reply AGAIN, im not getting notifications.

im from the UK

I have since updated to windows 11 (fresh install) and the problem is still there

Just updated to windows 11 22H2 for x64 systems

Im using kaspersky free 21.8.5.452, if i close down kaspersky free and restart it again the problem goes away some times and doesn't come back

[Flood and Flood's wife]

On 12/6/2022 at 4:41 AM, SPANKYHP said:

• Windows 11 22H2 || Kaspersky free 21.8.5.452
• I have since updated to windows 11 (fresh install) and the problem is still there.
• if i close down Kaspersky free and restart it again the problem goes away sometimes and doesn't come back

Hello @SPANKYHP, 

Thank you for the update!

1. Which Windows 11 build, in Windows search, type Winver, select the Winver app & provide the full build number information please?
2. The Windows event log image is not helpful - you need to go thru the events - to see if there's anything that matches "redirectedhwndhost"?
3. Using an onscreen recorder, record the "redirectedhwndhost" issue & post please - we need to see what you see? 
4. Explain - the actual user impact - what happens to (your) user experience - when "redirectedhwndhost" exists? 
5. Has anyone, from Steam (apart from Tim), responded, altho we guess they won't bc, you've decided it's the AV?? 
6. Have you reinstalled Steam? 
7. Which Steam version? 
8. Have you added any Steam exclusions? 

Please post back?

Thank you?
Flood?+?

Resource:

Read before you create a new topic! by Danila T.

Edited December 7, 2022 by Flood and Flood's wife

[SPANKYHP]

Hello again,

1. Im running windows 11 pro

2. i have looked though the events log and cant see anything for redirectedhwndhost

3. I cant add a video because the video format isnt supported, however. its isnt wallpaper engine its just when i first spotted it my main background was a light one and my wallpaper engine was a dark one, its ANY dark background. if i use a light wallpaper background it cant be seen, but as they get darker its more obvious. using any background on my old 1440p monitor it wasnt visable. but now that i have a 4k hdr one it is, its stange how changing monitors has made this problem (my wallpaper was the same on both monitors)

4.the impact is, its bloody ugly, when kaspersky is open the redirectedhwndhost is visible even when in full screen. however any other app open its not visible until you go back to the desktop or come out of full screen.

5. no one has replied in steam.

6. i have reinstalled windows fully, so naturally i have reinstalled steam.

7. i haven't added any exclusions this time but i did when running windows 10

 

if i close kaspersky it goes away, then when i restart it some times it come back and others i can be hours or not at all untill next start up

[Flood and Flood's wife]

Hello @SPANKYHP, 

1. Thank you for confirming 22H2 OS Build 22621.900. 
2. Upload the movie to any cloud service of your choice & post the share link please? 

Thank you?
Flood?+?

[tbcam88]

Hello all,

 

I'm facing the exact same issue as @SPANKYHP with this transparent error box. I too have been experiencing it for months and am unable to find either an explanation or fix. I tried doing a clean reinstall of Kaspersky Free recently but this problem sporadically continues as normal.

Can this bug be logged with the Kaspersky dev team somehow?

Windows 10 Pro x64

Kaspersky Free v.21.8.5.452(c)

 

Thanks.

[Flood and Flood's wife]

10 hours ago, tbcam88 said:

• Windows 10 Pro x64, Kaspersky Free v.21.8.5.452(c)

1. I'm facing the exact same issue as @SPANKYHP with this transparent error box.

Hello @tbcam88, 

Welcome!

1. We need to see what you see, please provide a movie of the 'transparent error box' to any cloud service of your choice & post the share link? 

Thank you?
Flood?+?

Edited March 13, 2023 by Flood and Flood's wife

[tbcam88]

6 hours ago, Flood and Flood's wife said:

Hello @tbcam88, 

Welcome!

1. We need to see what you see, please provide a movie of the 'transparent error box' to any cloud service of your choice & post the share link? 

Thank you?
Flood?+?

Hello Flood,

 

Here the issue can be seen on my desktop:

https://vimeo.com/807431529

And again using the camera on my phone for a close up of the window's header:

https://vimeo.com/807431561

 

As @SPANKYHP already explained, right clicking and exiting Kaspersky will remove this window. Relaunching Kaspersky again will sometimes result in it appearing, sometimes it doesn't.

[Flood and Flood's wife]

14 minutes ago, tbcam88 said:

Here the issue can be seen on my desktop: https://vimeo.com/807431529

And again, using the camera on my phone for a close up of the window's header: https://vimeo.com/807431561

right clicking and exiting Kaspersky will remove this window. Relaunching Kaspersky again will sometimes result in it appearing, sometimes it doesn't.

Hello @tbcam88, 

Thank you very much for taking the time to make the videos?!

Please understand you see the problem, you are familiar with it, so (you) may be assuming that we also will be across all of the information, that the wrong assumption to make.

 

1. Was there Kaspersky software installed before Kaspersky Free v.21.8.5.452(c) & did the RedirectedHwndHost issue exist then? 

Thank you?
Flood?+?

[tbcam88]

I've been using Kaspersky Free for approximately two years now. This was upon a clean install of Windows 10 so no, there wasn't any other Kaspersky software used previously.

This issue has been happening for several months now, sometimes the window appears upon Kaspersky's initial boot, sometimes it doesn't. It's intermittent in nature but happens often. Is there no way this can be submitted as a bug report to the Kaspersky team? Unless somebody here knows a fix, it's surely something that should be looked at at developer level?

Thanks.

[Flood and Flood's wife]

23 minutes ago, tbcam88 said:

1. I've been using Kaspersky Free for approximately two years now.
2. This was upon a clean install of Windows 10 so no, there wasn't any other Kaspersky software used previously.
3. Is there no way this can be submitted as a bug report to the Kaspersky team? Unless somebody here knows a fix, it's surely something that should be looked at developer level?

• This issue has been happening for several months now, sometimes the window appears upon Kaspersky's initial boot, sometimes it doesn't. It's intermittent in nature but happens often.

Hello @tbcam88, 

You're most welcome!

Thank you for the information!

1. So, (if we understand correctly), *before* Kaspersky Free v.21.8.5.452(c) the previous installed versions of Kaspersky Free did not have this problem? 
2. Version 21.9 is currently being rolled out; we recommend waiting for the Total Force Upgrade & rechecking the issue? 
3. For issues to be submitted to Kaspersky's Technical specialists, it's necessary to have a paid subscription license; from memory this is mentioned in the Kaspersky Free Customer Service window. 

Thank you?
Flood?+?

[tbcam88]

No no, this problem has been ongoing for months - v.21.8.5.452(c) is simply what's installed at present. Kaspersky Free has been periodically updating its version number as normal so this problem has persisted throughout several iterations of the software.

Thanks.

[Flood and Flood's wife]

47 minutes ago, tbcam88 said:

No no, this problem has been ongoing for months - v.21.8.5.452(c) is simply what's installed at present. Kaspersky Free has been periodically updating its version number as normal so this problem has persisted throughout several iterations of the software.

Hello @tbcam88, 

You're most welcome!

Thank you for the information!

We understand the issue has been going on for months, v21.8.5.452 was first released October 2022 & has had 3 patches since: A, B & C; what we're trying to establish is: did the issue exist when you had version 21.3 & it appears as IF the answer is no. 

• ➡️Wait for the 21.9 TFU & let the Community know the outcome please?

Thank you?
Flood?+?

[tbcam88]

Okay, I'll report back once 21.9 has been installed - have you any idea the rollout schedule? Can I perhaps manually upgrade to this version instead?

[martiii777]

It was the same with me. Fortunately, with the help of a friend, everything is fine now

[Flood and Flood's wife]

48 minutes ago, tbcam88 said:

1. have you any idea the rollout schedule?

Hello @tbcam88, 

You're most welcome!

1. Which region are you in? 

Thank you?
Flood?+?

[tbcam88]

54 minutes ago, martiii777 said:

It was the same with me. Fortunately, with the help of a friend, everything is fine now

Could you perhaps elaborate on what said friend did to solve the issue?

Thanks.

[tbcam88]

33 minutes ago, Flood and Flood's wife said:

Hello @tbcam88, 

You're most welcome!

1. Which region are you in? 

Thank you?
Flood?+?

UK.

[Flood and Flood's wife]

7 minutes ago, tbcam88 said:

UK.

Hello @tbcam88, 

You're most welcome!

Do a clean install -> uninstall v21.8.5.452, *saving License information only* - do not check any other check boxes, leave all other check boxes blank, reboot, download v21.9 & install according to: Kaspersky Free, how to install or remove the application. 

https://www.kaspersky.co.uk/downloads/free-antivirus

Thank you?
Flood?+?

[tbcam88]

A clean install of this new version seems to have fixed the problem. I'll be in touch if it rears its ugly head once more - thanks!