I have a question regarding application tracking logs.

[openurwindow]

Hello. I have a question regarding application tracking logs.

Currently, in Customer Service > Support Tools > All checkboxes are deactivated.

However, I keep receiving pop-up windows multiple times a day, asking if I want to send application tracking logs to Kaspersky.

How can I stop these pop-ups from appearing?

The checkboxes in Support Tools are already deactivated.

[Flood and Flood's wife]

59 minutes ago, openurwindow said:

I have a question regarding application tracking logs.

Currently, in Customer Service > Support Tools > All checkboxes are deactivated.

However, I keep receiving pop-up windows multiple times a day, asking if I want to send application tracking logs to Kaspersky.

How can I stop these pop-ups from appearing?

The checkboxes in Support Tools are already deactivated.

Hello @openurwindow, 

Welcome back!

1. Please share the Kaspersky Premium version number, on the Windows taskbar *hidden icons* rightclick the Kaspersky icon, select About?
2. In Support Tools - has Delete all service data & reports been taken? 
3. Also, post a full-screen-screen image of the pop-up window ->  send application tracking logs to Kaspersky? (IF there's any private information - please hide it before posting!) 
4. In Interface Settings, Configure notifications - how is the application configured, see image:
   Spoiler

   

    

5. Export Kaspersky configuration, read: How to export settings. 
6. Restore Kaspersky configuration to default, read: How to restore the default settings of the application *and until the problem is resolved do not import the file*
7. Shutdown the computer using Shutdown, not Restart, power ON by pressing the power button, login.
8. Monitor for the pop-up? 

Thank you🙏
Flood🐳+🐋