i have a problem with my subscriptions

[masmahmoud]

i had a subscription user with my Email *****@*****.tld from 2025 till 2026 and i bought a new one a day before with 2198 EGP for 2 years for 5 devices and as usual i have to extend my subscription till 2028 but i found that i have 2 subscriptions separately under each other, So please i need now to join both in one subscription extended till 2028 for 5 devices 

with my best regards

 

Yours

Mahmoud Montaser Ahmed Sliem

[Berny]

@masmahmoud Welcome

4 minutes ago, masmahmoud said:

i found that i have 2 subscriptions separately under each other

On  expiring date your your current subscription should automaticaly switch to your new license.

[Flood and Flood's wife]

16 minutes ago, masmahmoud said:

i had a subscription user with my Email *****@*****.tld from 2025 till 2026 and i bought a new one a day before with 2198 EGP for 2 years for 5 devices and as usual i have to extend my subscription till 2028 but i found that i have 2 subscriptions separately under each other,

1. So please i need now to join both in one subscription extended till 2028 for 5 devices. 

Hello @masmahmoud, 

Welcome!

In the shopping cart, it shows the subscription will activate upon successful payment, now you must ask the support team to assist you to merge the subscriptions so the *new* subscription starts when the *old* subscription ends.

Please log a request with: Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts-> select Email, then fill in the template as shown, select (your) Kaspersky application (1) &  provide a *detailed-history* please:

The support team will do their best to assist you. 

*Note: do not select the AI-bot to log the case*

Thank you🙏
Flood🐳+🐋

Edited 1 hour ago by Flood and Flood's wife
added template

[masmahmoud]

thank you my dear friend for your esteemed support

 

ok great how do i merge the both subs.

[Flood and Flood's wife]

23 minutes ago, masmahmoud said:

thank you my dear friend for your esteemed support

Hello @masmahmoud, 

You're most welcome!

Please read: How your subscription works - this document applies to Kaspersky software in the Home range:

 

23 minutes ago, masmahmoud said:

1. ok great how do i merge the both subs.

• Please follow the advice in our *first* reply:

1. Please log a request with: Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts-> select Email, then fill in the template as shown, please provide a *detailed-history*: The Kaspersky support team will do their best to assist you. 

*Note: do not select the AI-bot to log the case*

Thank you🙏
Flood🐳+🐋

Edited 46 minutes ago by Flood and Flood's wife
formatting