I forgot the app password

[Porrect]

I forgot the app password. How can I cancel the password?

[Flood and Flood's wife]

1 hour ago, Porrect said:

I forgot the app password.

How can I cancel the password?

 

Hello @Porrect, 

Welcome!

1. In Windows Taskbar, *hidden icons*, rightclick the Kaspersky icon, select Exit. 
2. Follow: I forgot my password. What should I do? -> use password reset tool, KLPAR, make sure the Safe Mode steps are followed. 
3. After you've cleared the password, you can create a new password or not use a password, it's your choice, refer: Password protection window & How to password-protect access to the application management functions. 

Thank you🙏
Flood🐳+🐋

Edited June 10 by Flood and Flood's wife
changed information, added resource

[Costa]

On 6/10/2024 at 7:54 AM, Flood and Flood's wife said:

Follow: I forgot my password. What should I do? 

only, THERE IS NO "Follow: I forgot my password. What should I do? " not even in the picture user Porrent upoloaded.  i'ts the same form that comes up when we want to quit Kas from the "hidden" taskbar icon.

so.... how do i reset it?

[Flood and Flood's wife]

52 minutes ago, Costa said:

only, THERE IS NO "Follow: I forgot my password. What should I do? " not even in the picture user Porrent uploaded.  its the same form that comes up when we want to quit Kas from the "hidden" taskbar icon.

so.... how do i reset it?

Hello @Costa, 

Welcome!

Regarding the image posted by @Porrect - click X in the top right-hand-corner OR kill it via Taskmanager. 

*Then* READ & FOLLOW the documentation: I forgot my password. What should I do?

• NOTE -  as part of the process (you) will download & use KLAPR.zip - the password resetting tool - it's in the documentation. 
• NOTE1 - it's only possible to reset password for a Kaspersky application when booting the computer in Windows Safe Mode - it's in the documentation.
• NOTE2 - SAFE MODE is MANDATORY - READ: How to start a Windows PC in Safe Mode - it's in the documentation.

Thank you🙏
Flood🐳+🐋

Edited June 24 by Flood and Flood's wife
grammar

[Porrect]

I started the computer in safe mode. KLAPR.bat gave the following warning;
Kaspersky Lab AllProducts Password Reset v2.0
Press any key to continue . . .
Error 404: Product not found, please contact Technical Support.
Press any key to continue . . .

[Flood and Flood's wife]

1 hour ago, Porrect said:

I started the computer in safe mode. KLAPR.bat gave the following warning;
Kaspersky Lab AllProducts Password Reset v2.0
Press any key to continue . . .
Error 404: Product not found, please contact Technical Support.
Press any key to continue . . .

 

Hello @Porrect, 

Welcome back!

1. Is Kaspersky Premium *actually* installed? 
2. Log a request with Kaspersky Customer Service, https://support.kaspersky.com/tr/b2c/tr#contacts  - on the support page, select Email, then fill in the template as shown; please include a *detailed history*. Support may request logs, traces & other data, they will guide you: 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋