I can't change the main password

[Robocop]

I am using Kaspersky Password Manager (KPM) premium version on a Windows 10 PC. I’ve been trying to change the main passwords several times already, but always get the same message “Failed to change your main password”. I use an external premium VPN (not Kaspersky) to connect to the internet.

Also, I’d like to mention the following related to my KPM:

• “Data sync” setting is selected (on)
• “My Kaspersky account” is linked to the app.
• I don’t use any proxy server
• KPM is installed on a mobile device which has the same settings of the desktop version mentioned above

I have tried the following measures, several times, without success:

• Try diverse strong new passwords
• Log in and out of KPM
• Change main password when VPN is turned on and off
• Change my VPN’s location
• Re-start my PC
• Change the main password from a sync mobile device

I appreciate if you could help me. I’ve read related entries in this community but have not found a possible solution. I’ve also searched on the web, but nothing. I have no more ideas.

Thanks

[Berny]

@Robocop Welcome.

Please see this Kaspersky article :  https://support.kaspersky.com/KPM/Win9.2/en-US/85225.htm ?

[Robocop]

Dear Berny,

thanks.

Just to clarify: I didn’t forget the main password. I just want to change the current one. Meaning, I can access the password manager, but get the error  mentioned in my previous entry whenever I try to change the password.

[Berny]

@Robocop Sorry for the confusion, in the meantime I modified above link.

[Robocop]

Thanks. I’ve read that article before. I followed the steps paying attention to the warnings mentioned, but I had no success.

[Berny]

@Robocop Can you have a look here : https://my.kaspersky.com/MyPasswords#/mainpassword

 

 

 

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