I can't adjust many of my application settings.

[Okamisan87]

I'm having an issue where I can't adjust most of my settings, as Kaspersky asks for my username and password. When I enter those, it says that the information is incorrect or I don't have permission to make those changes. I've tried with the default username, my computer's username, and the email address I have associated with the account. I can't find any buttons or tools to find what username it's looking for, either. I can't post a screenshot of the issue, as neither the screen-grab keys nor the print screen key work.

[Flood and Flood's wife]

Hello @Okamisan87, 

Welcome!

1. Use How to reset a password for uninstalling, closing or configuring an application. 

?Make sure all steps are followed, including running the computer in Safe Mode for Step 5. 

?IF you wish you may reset the application to a blank password, having a password is not mandatory. 

For screen-grab keys & print screen key not working, do (you) think that's due to the Kaspersky application; we don't actually need a screen image at the moment, however, if the Kaspersky application is playing up, it might be a good idea to Uninstall, save ONLY License data, do not check any other check boxes - leaves all other check boxes blank/empty, allow the uninstall to complete. Make sure the computer reboots, login, check screen-grab keys & print screen key & make sure they *are* working when there's no Kaspersky software installed; download a new Kaspersky installer; install & configure Kaspersky & recheck the screen-grab keys & print screen key issue - if the screen-grab keys & print screen key issue *reappears*  AFTER a fresh install of Kaspersky software, please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 
Thank you?
Flood?+?

Edited April 28, 2023 by Flood and Flood's wife