I Can't Access Web Portals

[Daywalker_27]

I'm running Windows 10 and I haven't been able to log into my web portal (going to 192.168.1.1 or 10.0.0.1 in web browser) Firefox or Microsoft Edge. Any other site works and I'm still able to get in the web portal on other devices.

 

 

[Flood and Flood's wife]

2 hours ago, Daywalker_27 said:

I'm running Windows 10 and I haven't been able to log into my web portal (going to 192.168.1.1 or 10.0.0.1 in web browser) Firefox or Microsoft Edge. Any other site works and I'm still able to get in the web portal on other devices.

 

Hello @Daywalker_27, 

Welcome!

There's a known issue with v21.3 that's been fixed in the new version, there's two options, a free upgrade to the new version or a workaround to the existing version, please read on: 

*Option one*

• KTS is Kaspersky's old software, it's been replaced by Kaspersky Plus, it can be upgraded for free - READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ by Danila T. The free upgrade is *like-for-like*. Before upgrading please do the following:

1. Please confirm (your) region / location is *not* USA?
2. Make sure the KTS activation code is saved in (your) MyKaspersky account, Subscription tab?
3. Create a System Restore Point. 
4. Uninstall KTS, using Windows, Uninstall OR change a program. 
5. Shutdown the computer using Shutdown, not Restart, power ON the computer by pressing the power button, login. 
6. Download Kaspersky Plus: https://www.kaspersky.com/downloads#update-product
7. Install Kaspersky Plus. 
8. *Important* At the *end* of the successful Kaspersky Plus install, make sure you've signed into the Kaspersky Plus application with the same email address that (you) use to sign into (your) MyKaspersky account - so it synchronises with (your) MyKaspersky account. 
9. Recheck the original issue? 

*Option two*

1. Make sure Windows Hidden items, is checked -> refer: View hidden files and folders in Windows
2. *important* -> open Kaspersky app, select Settings⚙ -> General, uncheck Enable Self-Defense, select Save, select Yes to confirm the action.
3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents -> all files and folders.
5. Shutdown the computer, using Shutdown, not Restart, power on, login.
6. Make sure KTS is running?
7. *important* -> Enable Self-Defense.
8. Re-check the issue(s)?

Please share the outcome with the Community, when it's available?

Thank you🙏
Flood🐳+🐋