I cannot update my kaspersky plus

[Saldy]

Acyually , the situation is in the System audit said the "database are out of date" but when I click Anti-virus database update it is said  "Database are up to date.", I feel something wrong happen, I believe it is because malware activity

[harlan4096]

Welcome to Kaspersky Community.

 

I see that warning of Databases are out of date was on 08/10/2024, but today 10/10/2024 and no more warnings...

 

Check Your current databases date going here:

 

[Saldy]

On 10/10/2024 at 3:33 PM, harlan4096 said:

Welcome to Kaspersky Community.

 

I see that warning of Databases are out of date was on 08/10/2024, but today 10/10/2024 and no more warnings...

 

Check Your current databases date going here:

 

How to resolve if it said update database error

[harlan4096]

By any chance, are you in the USA?

[Saldy]

31 minutes ago, harlan4096 said:

By any chance you won't be in the USA?

No, I am from Indonesia, I already try to install many antivirus programs for example AVAST, AVG, MalwareByte and also Kaspersky but it is same result, I feel my google account is compromised, I already change password, change phone number, change device and even change email address this situation always happen, I feel somebody slowly try to modified my phone and laptop security setting remotely. the symptoms is I cannot update my antivirus database, I always enter password two times, when I check device position always inform that some device connected, etc.

I feel desperate and need help.

[harlan4096]

Hum 🤔 I don't think that supposed Google account compromised has nothing to do with the K. update issue.

 

Can You post a new capture of the current databases of Your Kaspersky, as I explained in my 1st post?.

 

To discard possible infections, download AdwCleaner tool:

 

https://www.malwarebytes.com/adwcleaner

 

Run a scan, and paste here the log of the result.

 

Also, change Your Google account password, and enable this:

 

https://support.google.com/accounts/answer/185839?hl=en&co=GENIE.Platform%3DDesktop&sjid=6942862051271199179-NC