I cannot add any more passwords to Kaspersky Password Manager and I have an active premium license [Solved][Closed]

[FRBF98]

I bought Kaspersky Total Security for Windows 3 months ago. My problem is with the Kaspersky Password Manager, I was organizing my passwords today, and, suddenly, I wasn't able to add more passwords. I searched for solutions here and in the 'help' section. But I can't find anything. I read that, as long as I have an active premium license, I'm going to be able to add unlimited passwords to Kaspersky Password Manager. I don't know what to do to solve this issue. PS: I already checked and my license is active and everything, except Kaspersky Password Manager, is working correctly.

[kmscom]

FRBF98 How to upgrade to the premium version of Kaspersky Password Manager for Windows

[FRBF98]

kmscom I already did that and it didn't work.

[Flood and Flood's wife]

Hello FRBF98, A few questions & possible steps to resolve or help troubleshooting: Are you using Windows? If so, which Windows product, Operating System & Version? & KPM version please? Is the KPM product a stand-alone KPM, or do you also have other Kaspersky products, e.g. KAV/KIS/KTS? Is the KPM "data sync" function ticked & working as it should? Have you tried disconnecting from MyKaspersky portal, reboot, add a password to the local vault, reconnecting to MyKaspersky, sync? Test if more than 15 passwords can be added? Alternatively: Try uninstalling KPM and reinstall. If you've not tried and choose to do so, firstly:

1. Export a copy of current KPM data
2. Create a KPM backup

then:

1. Uninstall KPM
2. Reboot
3. Reinstall KPM
4. Test if more than 15 passwords can be added?

If no, turn on logging, replicate the issue and request help from Kaspersky Lab, or someone in the Kaspersky Community may ask for logs & continue to help troubleshoot, resolve... The following ref docs may provide info if needed: https://help.kaspersky.com/KPM/Win9.2/en-US/85695.htm https://help.kaspersky.com/KPM/Win9.2/en-US/86786.htm https://help.kaspersky.com/KPM/Win9.2/en-US/85244.htm Thanks

[kmscom]

FRBF98 show a screenshot of the window License info https://help.kaspersky.com/KPM/Win9.2/en-US/90611.htm

[dschroed]

Same Issue here - was referred to an App Update for my IOS version, funny enought, I provided the release version, which is currently the latest available version. 

 

Kaspersky, please, get your support up to speed and quality level - dont suggest things, based on provided information which wont help and waste (Premium PAYING) users’ time! 

 

It feels more like a server sided issue - or an issue where the last synced premium status is failing to be saved in the Applications local setting.  Perhaps, consider separet trial code vs paid verison, to avoid such nonsense issues for paying users… 

 

[Flood and Flood's wife]

Hello @dschroed,

I’ve replied in detail to your other reply you’ve posted in @prakash’s topic Incorrect message for premium subscription

Thank you🙏

Flood🐳