I can´t uninstal kaspersky safe kids on samsung tablet without wi-fi

[Libotti]

Dear sir/madam,

Recently my provider changed my modem/wireless network and because of that my daughter's tablet (SAMSUNG TABLET A7 LITE) has lost its internet connection.

After that I have not been able to change the network on the tablet because kaspesky safe kids locked the configurations and I have not been able to authorize the change because there is no internet.

Well, my last choice would be to reset tablet to factory settings but there is an android protection. So that the "reset factory" option can be shown on menu, I need to remove google account from tablet first, which I obviously can´t because kaspersky safe kids has locked me (and without access to internet there is simply no way to do that).

Is there another way to uninstall kaspersky safe kids and/or to reset the device (it only allows access to internet via wi-fi).

Thank you for your time.

Yours truly,

Robert Vicente Libotti.

 

 

 

 

[Flood and Flood's wife]

Hello @Libotti, Robert, 

Welcome!

• Please contact Kaspersky Support, follow: What to do if you have difficulties removing the app?

Please share the outcome with the Community, when it's available? 

Thank you?

Flood?+?

Edited June 11, 2022 by Flood and Flood's wife