Hello,

 

So installed KAV 2019 but i accidentally unchecked KSN option when i installed it and forgot about it.

Should i have checked KSN ?

Is it something serious, should i reinstall KAV 2019 again and check it ?

I would be tempted to uninstall old version 2019 > restart, then download and install new current version 2020 > update databases > restart. 

 

KSN is Good. 

@richbuff

I would have, but my current license is for KAV 2016 so if go by the -1/+3 rule then i’d probably have to purchase a new license for KAV 2020.

 

On my current license i still have like 7-8 months and it works on KAV 2019. But when it expires i will probably get a new license for KAV 2020.

 

Also, one more thing. KAV 2019 installed an addon in firefox. In firefox in the addon menu it shows it’s enabled.

But when i look in the upper right corner i firefox, the icon for the addon is grey not green.

What happened ?

Was the installation of KAV 2019 on my PC messed up or something ? Or is it supposed to be like that, supposed to be grey not green ?

Hello   @Mike89,

Additional to @richbuff🙇

• When Firefox Kaspersky Protection extension/addon (shield) is opened, what do you see?  Post an image please?

Kaspersky Home software - Components & Features

Please let us know?

Thank you

Here are a few images.

In firefox in the upper right corner, the KAV icon is grey not green. Is it supposed to be like that.

This is a video i found, not sure if it’s relevant or not since i use KAV not KIS.

Link

 

@Mike89,

1. KIS & KAV are different.
2. The table I posted earlier shows the Components & Features available in KAV. 
3. KAV: Kaspersky Protection extension/addon (shield) provides: On Screen Keyboard. 

• Open the Kaspersky Protection extension/addon (shield), please post an image?

Thank you. 

This is what it says when i clicked the shield in addon.

@Mike89,

With Firefox browser open, select the Kaspersky Protection addon (shield), see my image, please post the same image?

 Thank you

@FLOOD 

For me that shield is grey not green, that’s why i was asking.

@Mike89,

Please open the grey shield & post an image of the opened shield?

Thank you. 

@FLOOD 

Here’s the image.🙂

That’s correct and by design, since KAV does not have Anti-Banner nor Private Browsing modules...

Hello   @Mike89,

Thank you for the image👌

KAV (browser) Protection extension/addon provides the On Screen Keyboad feature, not Private Browsing, nor Anti Banner, as per the table I provided earlier.

Thank you.

You can try to reinstall it and talk to talk with other experts if they have a solution to this problem. You can take help from best buy geek squad tech support team to resolve this issue.