Hyper-V and Spotify doesn't work!

[Tormas]

Hyper V doesn't work, I already got a bug number from the support, but nothing has happened for a long time, today I also had to find out that Spotify cannot establish a connection via the VPN!

Win 10 Pro 19042
KSC Version: 21.2.16.590(b)

[Flood and Flood's wife]

• Win 10 Pro 19042, KSC Version: 21.2.16.590(b)

1. Hyper V doesn't work,
2. I already got a bug number from the support, but nothing has happened for a long time,
3. today I also had to find out that Spotify cannot establish a connection via the VPN!

 

Hello @Tormas, 

Welcome back!

1. Please read tutorial Read before you create a new topic! created by @Danila T., re “Hyper V doesn't work”,  provide “detailed information”?
2. Re your support request, what date was the INC logged?  
3. Re Spotify, what happens, provide “detailed information”? 

4. Download & install v21.3.10.391 → https://support.kaspersky.com/ksec#downloads, do the issues persist?

Thank you🙏

Flood🐳 +🐋

[Tormas]

Ok, I got a Update to 21.2.16.590( c ), Spotify work again, but the Hyper-V Default Switch still don’t work.

My Support History:
27.01.2021 = Conversation beginn.
01.02.2021 = Bug detected, Bug Nr. 4683798
22.02.2021 = Support did a mistake and tell me its my fault.
01.03.2021 = Support tell me the same Bug Nr. 4683798 again, the problem is being investigated.

Now, I did install 21.3.10.391, but it still don’t work.
So, soon we have 2 months of no changes in the Hyper-V case!

[Flood and Flood's wife]

Hello @Tormas, 

Thank you for the information👌

Have you updated your case to advise you’ve installed 21.3.10.391 & the Hyper V  issue persists? 

Just as FYI, the time Support is taking is not “unusual”.

If you have concerns, ask for the case to be reviewed by a TS Manager

 

Thank you🙏

Flood🐳 +🐋

[Tormas]

After the Update 21.3.10.391 (a) and uninstall Hyper-V Virtual Ethernet Adapter (got installed automatically again after a restart) it works!

Thanks!

[Anton Mefodys]

Hello @Tormas!

Thank you for the update!