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https://ipinfo.io/AS47510/217.8.117.0/24 - Black page - 24 (1x1) [Solved][Closed]

Flood and Flood's wife

By Flood and Flood's wife
in Kaspersky Internet Security

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Igor Kurzin

Igor Kurzin

Posted
Posted

Hi @FLOOD, 

No repro on my end, unfortunately. What helps to resolve the issue? Please collect traces and submit an incident to technical support. Send me a PM with the inc number. 

Thanks a lot for your help

Rgrds,

Igor

Flood and Flood's wife

Flood and Flood's wife

Posted
  • Author
Posted

Hello @Igor Kurzin,

Thanks for replying👌

May I ask the replication steps used please?

Thank you🙏

Flood🐳

  • 5 weeks later...
Wesly.Zhang

Wesly.Zhang

Posted
Posted

Hi @Igor Kurzin,

Issue replicated on 3rd device:

https://youtu.be/RW8zohwSyEA

With Kaspersky paused:

https://youtu.be/XRfshSgDjOQ

NB, unable to embed media, Embed feature not working.

Thank you🙏

Flood🐳


Hello，

Could you check the ‘Network’ tab in web browser develop tools ? Does this place happen a redirect url (302) request or others http transform behavior?  How about disabling anti-banner  function of KIS?

Regards.

Igor Kurzin

Igor Kurzin

Posted
Posted

Hi @FLOOD , 

No repro on my second PC. May be it is geo location related. 

Regards,

Igor

Flood and Flood's wife

Flood and Flood's wife

Posted
  • Author
Posted

 

Hello，Could you check the ‘Network’ tab in web browser develop tools ? Does this place happen a redirect url (302) request or others http transform behavior?  How about disabling Anti-banner  function of KIS? Regards.

 Hello @Wesly.Zhang 

Thank you🙏

Flood🐳

@Igor Kurzin, 

 Thank you🙏

Flood🐳

Wesly.Zhang

Wesly.Zhang

Posted
Posted

 

Hello，Could you check the ‘Network’ tab in web browser develop tools ? Does this place happen a redirect url (302) request or others http transform behavior?  How about disabling Anti-banner  function of KIS? Regards.

 Hello @Wesly.Zhang 

Thank you🙏

Flood🐳

@Igor Kurzin, 

 Thank you🙏

Flood🐳


Hello,

http error code is 499, If I guess correctly, this error message comes from the Nginx service. This error definite is ‘ client has closed connection ’. Try to disable firewall and check this behavior again and Please check whether there are plug-ins for anti-banner or content filtering in the browser.

If it is not work, Please don't scan encrypted traffic network and uncheck ‘inject script into the network tranffic’ opinion. Let me know the result.

Regards.

Flood and Flood's wife

Flood and Flood's wife

Posted
  • Author
Posted

@Wesly.Zhang,

All browsers are default.

Using TOR browser:

Thank you🙏

Flood🐳

Wesly.Zhang

Wesly.Zhang

Posted
Posted

@Wesly.Zhang,

All browsers are default.

Using TOR browser:

Thank you🙏

Flood🐳


Hello，

Please check KIS anti-banner report to see whether the blocked record is existed or not. In general, KIS anti-banner function will block the web element and reply a 1*1 blank element.

Regards.

Flood and Flood's wife

Flood and Flood's wife

Posted
  • Author
Posted

@Wesly.Zhang,

KTS AB Report attached. 

Thank you🙏

Flood🐳

Flood and Flood's wife

Flood and Flood's wife

Posted
  • Author
Posted

@Wesly.Zhang

  • 1 I advised earlier the results when KTS is paused & exited. 
  • 2 The issue happens in all browsers, when the ip is selected from the search:

Thank you🙏

Flood🐳

Flood and Flood's wife

Flood and Flood's wife

Posted
  • Author
Posted

Hello @Wesly.Zhang,

Uppercase is not necessary. I’ve read everything you’ve written.

Kaspersky Total Security application has been both exited and paused, under those conditions, as I’ve already advised, selecting the ip from the search, resolves correctly.

https://youtu.be/AtZooEax6LE

Thank you🙏

Flood🐳

Wesly.Zhang

Wesly.Zhang

Posted
Posted

.Hello @Wesly.Zhang,

Uppercase is not necessary. I’ve read everything you’ve written.

Kaspersky Total Security application has been both exited and paused, under those conditions, as I’ve already advised, selecting the ip from the search, resolves correctly.

https://youtu.be/AtZooEax6LE

Thank you🙏

Flood🐳

OK.

I am busy with work. Get home after three hours. Let me check this issue.

If it is convenient, please export Kaspersky settings and send them to me via PM ~

Wesly.Zhang

Wesly.Zhang

Posted
Posted

Hello,

I can not reproduce this issue from my side using KIS without enabling Parent Control. Could you check this issue via disabling KTS proctection model one by one. Let me know which model could lead this situtaion? Thanks.

Regards.

 

 

 

Flood and Flood's wife

Flood and Flood's wife

Posted
  • Author
Posted

@Wesly.Zhang,

  • Parental Ctl is not involved.
  • Please specify exactly which KTS proctection options you wish to be disabled?

Thank you🙏

Flood🐳

Wesly.Zhang

Wesly.Zhang

Posted
Posted

Hello,

Sorry, @FLOOD I make a mistake about error code ‘499‘ in my previous post , This error code means ‘ Request has been forbidden by antivirus ’ defined by Firefox. It is now necessary to investigate the specific component that caused this problem. I usually think of it as an anti-banner component. Could you update database of KTS until now？What‘s the situation now?

Regards.

Flood and Flood's wife

Flood and Flood's wife

Posted
  • Author
Posted

@Wesly.Zhang 

  1. The “ipinfo.io > 217.8.117.0” issue has been replicated in all supported browsers.
  2. Updating the DB, makes no difference. 
  3. I’ve already provided AB information.

Thank you🙏

Flood🐳

Wesly.Zhang

Wesly.Zhang

Posted
Posted

@Wesly.Zhang

  1. The “ipinfo.io > 217.8.117.0” issue has been replicated in all supported browsers.
  2. Updating the DB, makes no difference. 
  3. I’ve already provided AB information.

Thank you🙏

Flood🐳


Hello,

Let me guess your reproduce step:

Now I know this issue reproduce step. this problem happen on the first redirection on Google. This issue is related to Private Browsing.

This issue could be reprodce stable via openning url with private browsing enabled https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=2ahUKEwiT4OKNxN_oAhW-g3IEHTaNDpoQFjAAegQIARAB&url=https%3A%2F%2Fipinfo.io%2FAS47510%2F217.8.117.0%2F24&usg=AOvVaw1-uqWUIah_9RN4yKam4gjn

Disable private browsing in this website, which will solve the problem @FLOOD

Reproduce notice:

  1. Direct open https://ipinfo.io/AS47510/217.8.117.0/24 could not reproduce this issue if you don’t use google redirection.
  2. If this issue happen, use F5 or Ctrl+F5 reflash the url https://ipinfo.io/AS47510/217.8.117.0/24 ,which still does’t work.

BTW, why the error code ‘499’ has two definiton...Interesting.

Flood and Flood's wife

Flood and Flood's wife

Posted
  • Author
Posted

@Wesly.Zhang, 

  • There’s no need to guess, the videos & my previous information is already stated.

Open Chrome browser, search "217.8.117.0” = https://www.google.com/search?q=%22217.8.117.0%E2%80%9D&oq=%22217.8.117.0%E2%80%9D&aqs=chrome..69i57.2015j0j8&sourceid=chrome&ie=UTF-8,the search result shows 

217.8.117.0/24 Netblock Details - Obshhestvo Ogranichennoj ...ipinfo.io › 217.8.117.0
217.8.117.0/24 (AS47510 Crex Fex Pex Internet System Solutions LLC) Netblock IP Address Information >https://ipinfo.io/AS47510/217.8.117.0/24, selecting the ipinfo.io › 217.8.117.0 results in Black screen 24 (Png image, 1x1 pixels). 

  • Repeat the issue in all Supported browsers. 

Thank you🙏

Flood🐳

Wesly.Zhang

Wesly.Zhang

Posted
Posted

Hello, @FLOOD

I couldn’t see youtube video in china. You may don’t know this situation. Now Does this problem be solved or …?

Regards.

Flood and Flood's wife

Flood and Flood's wife

Posted
  • Author
Posted

Hello @Wesly.Zhang, 

No, I did not know YouTube was restricted in China. 

It’s an mp4 file, I can’t upload directly to the Community portal, 

I’ll upload to cloud & send you the link. 

& no, the problem is not solved, I would’ve advised.

Thank you🙏

Flood🐳

Edit: Link sent.

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