How to trace when KES doesn't detect malware files in Outlook [KES for Windows]

[Antipova Anna]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

Step-by-step guide

1. Open Outlook.
2. Go to File → Options → Add-ins.
3. Check add-in options for the KES plugin.
4. Make sure that scan on receive and scan on send are enabled.
5. If problem persists, enable KES tracing.
6. Restart Outlook.
7. Send e-mail with infected .doc file.
8. Send another e-mail with EICAR.
9. Stop traces and send them to the Kaspersky support for further analysis.