How to see if hardware virtualization is enabled (I don't see this option in KIS 2020 interface) [Closed]

[JPEKaspersky]

Good day to everyone

 

I Have  a question:

 

Where can I configure hardware virtualization because I can't find it in my application as the attached captures show (Captures 1 and 2).

 

I also consulted the link: https://support.kaspersky.com/us/common/safemoney/13713

 

... and I can't see the hardware virtualization.

 

[harlan4096]

Welcome to Kaspersky community.

 

It should be here in  Settings → Additional → Settings for additional Protection Tools:

 

 

 

[JPEKaspersky]

 You are right  @harlan4096  but as I show in the picture to me in portuguese version (KIS 20.0.14.1085 patch g) this option does not appear.

 

 

[harlan4096]

Please check this link: https://support.kaspersky.com/us/common/safemoney/13713

[JPEKaspersky]

Hello @harlan4096 .

As I mentioned at the beginning of my question, I already checked this site and also checked the virtualization in the BIOS.

Nowhere in Safe Money or Settings for additional protecion tools does the option to enable virtualization appear.

[harlan4096]

🤔 Try to uninstall (not using stand alone Kav Removerl tool) and run a clean install, if still does not work, then contact to Kaspersky Support:

 

https://center.kaspersky.com/

[JPEKaspersky]

Thanks for the tip.

I did this yesterday before asking the community (clean install).

I will contact the support.

[JPEKaspersky]

I did a test again and i doing a clean install.

I confirmed that before restarting the application the “hardware virtualization function” after installing with the file “startup.exe patch (c)” ,  is there.

After restarting the computer with patch g this functionality disappears.

I have to contact support to find out why patch g makes this option disappear.

[JPEKaspersky]

Good afternoon and happy holidays to all.

I did a little test and deactivated virtualization in the BIOS and right after restarting the pc and the application and looks to the interface according to the screenshot below:

The option came up, but as I disabled it in the BIOS it indicates that "hardware virtualization is not available because hardware support is disabled".

I later went back into the BIOS and enabled virtualization and the check box and disappeared again.

Curious....

IMHO looks like something related to the GUI and it may be a bug or not, but it's just my subjective thinking.

 

[HywelM]

I have exactly this problem in version 20.0.14.1085 (g) (running under Windows 10 Pro 64-bit) - once I enabled Intel Virtualization Technology in the BIOS, the checkbox to “Use hardware virtualization if available” disappears from the “Settings for additional protection tools” screen. Looks like a bug to me.

[harlan4096]

Try to uninstall (not using stand alone Kav Removerl tool) and run a clean install (having iVT enabled in BIOS), if still does not work, then contact to Kaspersky Support:

 

https://center.kaspersky.com/

[HywelM]

Great - thanks harlan4096 - that worked a treat. Now seems to be working as expected:

 

 

[JPEKaspersky]

Hello.

I contacted technical support and did a clean installation.

I was informed of the following on January, 3:

"Our developers informed me that due to a recent bug with Kaspersky and Safe Money this option is no longer available. For now this is by design. Our developers are still analyzing the root cause of this bug. Typically after installing the latest patch you shouldn 't have this option available.

If you need further clarifications please let me know. "

Everything else however is working perfectly