How to re-register KES plugin for Outlook [KES for Windows]

[Antipova Anna]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

This article is about Kaspersky Endpoint Security for Windows (KES for Windows)

Outlook add-in failure may be related to a KES upgrade.

Step-by-step guide

As the first step to quickly fix majority of the issues with Outlook add-in, unregister it and register again. Here is how to do it properly:

1. Close Outlook if opened. 

2. Execute

   regsvr32 /u <product_folder>/mcou.dll regsvr32 /u <product_folder>/x64/mcou.dll

3. Delete all keys like HKLM\SOFTWARE\(Wow6432Node)\Microsoft\Office\Outlook\Addins\OutlookKLAvPlg.Addin*

4. Execute 

   regsvr32 <product_folder>/mcou.dll regsvr32 <product_folder>/x64/mcou.dll

5. Open MS Outlook, go to 

   File\ Options\ Add-ins\ field "Manage:", value "COM Add-ins", press button "Go..."\ window "COM Add-ins"

   Make sure the Kaspersky Outlook Anti-Virus Addin checkbox is selected.

Don't forget to specify paths to existing files by checking them beforehand.

Edited October 15, 2023 by Antipova Anna

[Bong Mao]

Hello,

I want to try with your guide. But on the step 2 and 4 I don't know The Product Folder cause I use Outlook 2010.

 

[alexcad]

Please use the Produkt folder of KES, e.g. 
C:\Program Files (x86)\Kaspersky Lab\KES.12.5.0\
 

 

[Alex2204]

Bonjour,

J'ai réussi à faire l'étape 2 avec succès.

Mais à l'étape 3, j'ai un message d'erreur "commande like non reconnue".

Merci de m'aider svp !

[alexcad]

Step 3 must be done in the registry editor (regedit).



(Please post here in English only)