How to enable KESMac Nagent traces easily [KES for Mac]

[Antipova Anna]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

 

Description and cautions

The original scenario located on the page https://support.kaspersky.com/kes11mac/diagnostics/15299, requires a lot of efforts and manual manipulations.

I am offering a bit easier and time-saving approach doing the same.

Details

All the commands from the original document are saved here, but placed together and being run one after another consequently; the old product logs are also wiped up in order to avoid mess:

1. Login under root:

   sudo -i

2. Enable KESMac KLnagent tracing:

   rm -rf /Library/Logs/Kaspersky\ Lab/* /Library/Logs/klnagent_trace.log && launchctl unload /Library/LaunchDaemons/com.kaspersky.klnagent.plist && cat /Library/LaunchDaemons/com.kaspersky.klnagent.plist > /Library/LaunchDaemons/com.kaspersky.klnagent.plist.backup && chmod ugo+w /Library/LaunchDaemons/com.kaspersky.klnagent.plist && curl -o klnagent_enabled_traces.zip -J -L https://media.kaspersky.com/utilities/CorporateUtilities/klnagent_enabled_traces.zip && unzip klnagent_enabled_traces.zip && cat klnagent_enabled_traces.plist > /Library/LaunchDaemons/com.kaspersky.klnagent.plist && chmod ugo-w /Library/LaunchDaemons/com.kaspersky.klnagent.plist && launchctl load /Library/LaunchDaemons/com.kaspersky.klnagent.plist

   
   Now you can check the log is being written:

   ls -lh /Library/Logs/klnagent_trace.log

3. In case you need to enable KESMac tracing, refer to the specially dedicated article https://support.kaspersky.com/kes11mac/diagnostics/15041;
4. It is time to reproduce the issue;
5. When it is done, disable KESMac KLnagent tracing the same manner (ensure, you are still under root: sudo -i):

   launchctl unload /Library/LaunchDaemons/com.kaspersky.klnagent.plist && chmod ugo+w /Library/LaunchDaemons/com.kaspersky.klnagent.plist && cat /Library/LaunchDaemons/com.kaspersky.klnagent.plist.backup > /Library/LaunchDaemons/com.kaspersky.klnagent.plist && chmod ugo-w /Library/LaunchDaemons/com.kaspersky.klnagent.plist && launchctl load /Library/LaunchDaemons/com.kaspersky.klnagent.plist

6. Upon finish, gather the collect package (https://support.kaspersky.com/collect)

   curl -o collect.tar.gz -L "https://box.kaspersky.com/f/00a1a6d8beb24554a72d/?dl=1" && tar -zxvf collect.tar.gz && chmod +x collect.sh && sudo ./collect.sh