How to delete account?

[Guest]

Hi, can you please delete my account?

[Berny]

@georgeeeeee 

Please see this Kaspersky Support article : https://support.kaspersky.com/KPC/1.0/en-US/95252.htm

[Dianne]

This solution does not work for me.  When I click on my email address in the top right hand corner as instructed, the drop down menu does not offer "Account Settings", just Manage account so I cannot access the Delete button.

 

[Flood and Flood's wife]

On 11/27/2022 at 8:27 PM, Dianne said:

This solution does not work for me.  When I click on my email address in the top right-hand corner as instructed, the drop-down menu does not offer "Account Settings", just Manage account so I cannot access the Delete button.

 

Hello @Dianne, 

Thank you for posting back & the information.

Beside (your) email address, select the tiny arrow (1) in our image, select Delete account (2) in our image, select Delete (3) in our image, to delete the account. 

Any questions or issues, please post back? 

Thank you?
Flood?+?

[Dianne]

Thank you for responding, I appreciate your trying to help.  However, I don't understand what you mean by "in our image" when I click on the arrow next to my email.  I am offered "Manage my account" or "Sign out".  Any other suggestions?

My subscription has expired but I am bombarded by pop up messages which I do not want.

It really shouldn't be this difficult.

 

 

[Berny]

@Dianne 

Please follow these steps :

> Click on your E-Mail account > Manage my account 

> Account settings > Delete account > Click on [Delete]

???

 

 

 

[Flood and Flood's wife]

25 minutes ago, Dianne said:

Thank you for responding, I appreciate your trying to help.  However, I don't understand what you mean by "in our image" when I click on the arrow next to my email.  I am offered "Manage my account" or "Sign out".  Any other suggestions? My subscription has expired but I am bombarded by pop up messages which I do not want. It really shouldn't be this difficult.

Hello @Dianne, 

Thank you for posting back.

Agreed, it should not be so difficult!

The arrow beside your email address must be selected to access Account Settings: 

IF there is no arrow (as shown in the image we've posted), please contact Kaspersky support - https://support.kaspersky.com/b2c#contacts

Thank you?
Flood?+?

Edited November 28, 2022 by Flood and Flood's wife

[Berny]

@Dianne

Also , please disable notifications ?

[Data45000]

Sorry i did this and my forum account is still there...