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How to collect IOS device log via Apple Configurator [Kaspersky Security for Mobile]

Antipova Anna
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Antipova Anna

Antipova Anna

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Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

Step-by-step guide

You need a Mac device to collect iOS device log via Apple Configurator.

Download Apple configurator via App Store.image.thumb.png.ed1b8a185735a71e7fd02f3517260198.png

Run Apple Configurator.

image.thumb.png.6b9c65be15853a6a82d8865f16b759da.png

Connect your iOS device.

Unlock the device and tap Trust.

Open the iOS device → Console.

Reproduce the issue.

Save the log in Apple configurator.

image.thumb.png.9622633234b4bed61989a394ab56d279.png

Try to save the log as soon as possible after you reproduce the issue, because the log is constantly being overwritten.

Send the collected log file to Kaspersky support for further analysis.

image.png

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