How to collect diagnostic information for ConnectWise Manage integration plugin [KSC for Windows]

[Antipova Anna]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

General information on ConnectWise Manage integration can be found in online help.

Kaspersky Security Integration Service for MSP log

To collect diagnostic log for Kaspersky Security Integration Service for MSP you need to take the following steps:

• Navigate to C:\Program Files\Kaspersky Lab\Kaspersky Security Integration Service for MSP;
• Open file IntegrationServer.exe.config
• Set minlevel attribute to "Debug":

<rules>        <logger name="MSPIntegration.*" writeTo="fileTarget" minlevel="Debug" />   </rules>

To enable traces via registry key you have to take the following steps:

1. In the Registry Editor window, navigate to the Kaspersky Security Integration Service for MSP:

   HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Kaspersky Security Integration Service for MSP or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KasperskyLab\Kaspersky Security Integration Service for MSP

2. Set the value of the EnableTraces parameter to 0 to turn off tracing, or to 1 to enable tracing

Diagnostic log will be written to a file named IntegrationServer.log. If you restart Integration Service for MSP service the new log records will be appended to the same file.

Kaspersky Security Integration Tool for MSP

To collect diagnostic log for Kaspersky Security Integration Tool for MSP you need to take the following steps:

• Navigate to C:\Program Files\Kaspersky Lab\Kaspersky Security Integration Tool for MSP;
• Open file IntegrationUI.exe.config
• Set minlevel attribute to "Debug":

<rules>        <logger name="MSPIntegration.*" writeTo="fileTarget" minlevel="Debug" />   </rules>

To enable traces via registry key you have to take the following steps:

1. In the Registry Editor window, navigate to the Kaspersky Security Integration Tool for MSP:

   HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Kaspersky Security Integration Tool for MSP or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KasperskyLab\Kaspersky Security Integration Tool for MSP

2. Set the value of the EnableTraces parameter to 0 to turn off tracing, or to 1 to enable tracing

Diagnostic log will be written to a file named IntegrationUI.log. If you close and reopen Integration Tool for MSP window the new log records will be appended to the same file.

Integration components installation logs

Installation logs are always written to four files in c:\windows\temp:

• $klssinstlib.log
• $akinstlib.txt
• $msp_msi*.log
• $msp_setup*.log