How to collect diagnostic information for ConnectWise Automate (ex-LabTech) integration plugin [KSC for Windows]

[Antipova Anna]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

General information on ConnectWise Automate integration can be found in online help.

LabTech service logs

You can access service logs on a LabTech server by launching LabTech Control Center and then navigating to Dashboard → Management → Service Logs. Then select Go To Computer and select LabTech server.

To view diagnostic info for managed client hosts you should first refresh the information by clicking Commands → LabTech →Send LabTech Error Log. On both LabTech servers and client hosts diagnostic information is stored in a file C:\Windows\LTSvc\LTErrors.txt. The file is truncated whenever you click Send LatTech Error Log.

Plugin for LabTech integration logs

Plugin diagnostic information is stored in C:\Windows\Temp\KasperskyPluginLogs\KasperskyPlugin.txt. This log is automatically rotated - after reaching 1MB the file is moved to an archive and new log is written to the same file. There is a limit of 10 archives. Upon reaching the limit the oldest archive is overwritten every time a new archive is created.