How to check the network connectivity/sites collapse issues with the KSCCC server [KSC for Windows]

[Antipova Anna]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

Make sure the network agent of KSCCC has already been implemented:

1. Download the Network agent installer of KSCCC from the web console.
2. Click the installer and confirm that it has already has been installed and click OK.

Finding the HDS site which is used by this NA： 

1. Run the klnagchk utility within C:\Program Files (x86)\Kaspersky Lab\NetworkAgent to check the network connection.
2. By running the utility klnagchk you find that the server address received from HDS is e009.ksc.kaspersky.com
3. Regarding the HDS:Hosted Discovery Service please refer to the online guide here: https://support.kaspersky.com/KSC/CloudConsole/en-US/200848.htm

If Request timed out appears while using ping, then that means that the KSCCC server is not accepting incoming ICMP traffic. And the PSPing utility from MS KB: https://docs.microsoft.com/zh-cn/sysinternals/downloads/pstools also has the same output: 

We recommend to use PowerShell command Test-NetConnection

Test-NetConnection e009.ksc.kaspersky.com -port 23100

Then if connection successfully established you will see the following response: