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How on earth do I change my postal address on My Kaspersky?


AndreaWinn
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Go to solution Solved by Flood and Flood's wife,

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I received my auto-renewal notice and my address listed is my old address. The bank cards associated with my subscription have all been updated with my new address.

 

I cannot find ANYWHERE on Kaspersky’s website or application how to correct my address, only my name, email address, password, etc.

 

Is this something I add/change in Password Manager? If so, I don’t even have my address in there. I’m not sure why there is no way to do this online, and if there is, it is IMPOSSIBLE to find.

 

Please help. Thanks.

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Thanks for the reply. But OMG, that is insane. One should be able to change one’s address easily on the site.

Hello @AndreaWinn

Unfortunately, in the MyKaspersky account, Kaspersky only stores, name, country & email address. 

If a purchase is done at a Kaspersky online site, the data (including address) is stored by Digital River, as far as we understand, this is done for security purposes. 

Thank you🙏

Flood🐳 +🐋

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