I received my auto-renewal notice and my address listed is my old address. The bank cards associated with my subscription have all been updated with my new address.

 

I cannot find ANYWHERE on Kaspersky’s website or application how to correct my address, only my name, email address, password, etc.

 

Is this something I add/change in Password Manager? If so, I don’t even have my address in there. I’m not sure why there is no way to do this online, and if there is, it is IMPOSSIBLE to find.

 

Please help. Thanks.

@AndreaWinn Welcome.
One of the easiest options I have in mind is to contact K-Lab Technical Support : https://my.kaspersky.com

Thanks for the reply. But OMG, that is insane. One should be able to change one’s address easily on the site.

Thanks for the reply. But OMG, that is insane. One should be able to change one’s address easily on the site.

Hello @AndreaWinn, 

Unfortunately, in the MyKaspersky account, Kaspersky only stores, name, country & email address. 

If a purchase is done at a Kaspersky online site, the data (including address) is stored by Digital River, as far as we understand, this is done for security purposes. 

Thank you🙏

Flood🐳 +🐋

Gah, so I need to contact them to change my address? Okey dokey. Thanks.

Gah, so I need to contact them to change my address? Okey dokey. Thanks.

Hello @AndreaWinn, 

Gah indeed 😅

Sadly, contacting Kaspersky Technical Support, as @Berny advised, is your only option. 

Thank you🙏

Flood🐳 +🐋

Okay, yes, I did contact them and reiterated that not being able to do this myself is insane. 😁

 

Thanks for all the replies. :)