I have got the Kaspersky plus trial for 3 devices.
Galaxy 04
Model SM-A045F.DS.
Desktop pc - Windows 11
One MAJOR problem I have with all the paid anti viruses I've had is them deleting personal files or phone numbers which the think I don't need any more.
I have already told Norton & AVG take their anti-virus & stick it where it fits best but just in much harsher words.
I have now seen I am starting to have the same problem with Kaspersky.
How do I stop Kaspersky from deleting personal files & phone numbers on my phone & pc?

5 hours ago, WarrenSinden said:

I have got the Kaspersky plus trial for 3 devices.
Galaxy 04, Model SM-A045F.DS.
Desktop pc - Windows 11
One MAJOR problem I have with all the paid anti viruses I've had is them deleting personal files or phone numbers which the think I don't need any more.
I have now seen I am starting to have the same problem with Kaspersky.
How do I stop Kaspersky from deleting personal files & phone numbers on my phone & pc?

Hello @WarrenSinden, 

Welcome!

1. Please include the Samsung OS version - go to Phone, Settings About?
2. & Windows OS *Build*, in Windows Search, type WINVER, open the WINVER app & post back the information displayed please? 
3. Also post the Kaspersky Plus *version*, on Windows Taskbar, *hidden icons*, rightclick the Kaspersky icon, select About?
4. For Android, open Kaspersky, select the Profile icon, scroll to & select About? 
5. We use Kaspersky Premium on Samsung & iOS phones & Windows & mac platforms. We've never heard of Kaspersky deleting *phone-numbers*.
6. Kaspersky has a Call filter - to block calls, from unwanted numbers, the application is configurable by the USER - not Kaspersky. 
7. Kaspersky also has: Kaspersky Who Calls for Android - but this application has limited *regional* distribution, for example - it's available in Russia; in some respects it's similar to the Call Filter. Who calls is a separate app, it's not included in Plus OR Premium.  
8. IF Kaspersky is *deleting* files, on (your) Windows platform, (A), there has to be a reason, (B) the deletion events should show in (your) Kaspersky Reports OR Quarantine - have (you) looked in those places? 

• REPORT *example*                                             

Thank you🙏
Flood🐳+🐋

Edited July 30, 20251 yr by Flood and Flood's wife
Who calls is a separate app, it's not included in Plus OR Premium.  

Windows 11 is my Desktop & the other screenshot is my android device.

When looking for my screenshot on my phone I noticed my internal storage was almost full but I will manually transfer the files, I don't want any software removing or transferring any personal files.

This is the fist time I am noticing that my storage is almost full so I'm assuming this could be the reason some phone numbers in my phone book have gone missing.

If this is the case then it is totally my fault. 

With Norton a few years back I had a few I had over 300gb of mp3 file that their antivirus erased on my Desktop & with AVG I had some important PDF files that went missing the reason we think they were deleted is because I hadn't opened them in a long time.

8 hours ago, WarrenSinden said:

1. Windows 11 is my Desktop & the other screenshot is my android device.
2. When looking for my screenshot on my phone I noticed my internal storage was almost full but I will manually transfer the files, I don't want any software removing or transferring any personal files.
3. This is the first time I am noticing that my storage is almost full so I'm assuming this could be the reason some phone numbers in my phone book have gone missing. If this is the case then it is totally my fault. 
4. With Norton a few years back I had a few I had over 300gb of mp3 file that their antivirus erased on my Desktop & with AVG I had some important PDF files that went missing the reason we think they were deleted is because I hadn't opened them in a long time.

 

Hello @WarrenSinden, 

Thank you for the information!

1. According to MS - Windows 11 24H2 26100.4770, is a preview build - preview, canary & beta - none of those are supported by Kaspersky & Kaspersky software is not guaranteed to work in unsupported environments. 
2. Kaspersky will not *automatically* clear files & OR apps *unless* YOU configure the Kaspersky software to make it do so.
3. Ok. 
4. The purpose of Kaspersky Forum is to assist users of Kaspersky software with issues of Kaspersky software - the Community is unable to comment on any experiences (you) may have had with other AV providers.
5. In the Kaspersky app, under the primary heading: PC performance optimization, there's options such as: Duplicates; Large Files; Unused Apps -> *all* of those can be configured by the user (YOU) according to (your) requirements - *even* IF the options are checked to run *on-a-schedule* - when the schedule is due - the user (YOU) - can cancel the run - the user has control. Read:  PC performance optimization - & see example:                                                          
6. As (you've) not made any reference to Kaspersky Reports / Quarantine - we don't know IF (you've) looked & found nothing OR have not looked. 

• A small tip: in the Kaspersky GUI, in the top-right-hand-corner, wherever (you) see a question-mark ? -> the question-mark ? represents HELP, selecting the ? will open the HELP document related to the screen open at the time. 
• Another *tip* IF (YOU) believe Kaspersky is deleting (your) files make sure everything is being dynamically backed-up to cloud & to an external drive & that file history is enabled & that the Restore-points (your) system is creating are fit-for-purpose. 

Thank you🙏
Flood🐳+🐋

Edited July 30, 20251 yr by Flood and Flood's wife
formatting

My Reports & Quarantine folder is empty.

I don't like using clouds & I thinks they are vulnerable but I have made a back up of my folders on an external drive.

I haven't had Kaspersky long & the only problem I have had so far is telephone numbers going missing on my phone

10 minutes ago, WarrenSinden said:

1. My Reports & Quarantine folder is empty.
2. I don't like using clouds & I thinks they are vulnerable but I have made a back up of my folders on an external drive.
3. I haven't had Kaspersky long & the only problem I have had so far is telephone numbers going missing on my phone

Hello @WarrenSinden, 

Thank you for the information!

1. Are (you) actually stating that *all* twenty Kaspersky Reports have no data whatsoever? 
2. ...
3. As we advised previously, we've never seen Kaspersky delete phone numbers - UNLESS - you activated Where Is My Device - Data Wipe, but, then, (you'd) have wiped *everything* AND (you'd) have plenty of storage on the phone. 

Thank you🙏
Flood🐳+🐋