How do I get rid of that writing?

[Ichi Ryuu]

How do I get rid of that writing?

 

 

[richbuff]

Welcome. Please see Reports, and post the detection details. Please post the file name, location and detection verdict. 

 

How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492

PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > 
Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. 

[Ichi Ryuu]

@richbuff 

 

[Ichi Ryuu]

  richbuff said:

Welcome. Please see Reports, and post the detection details. Please post the file name, location and detection verdict. 

 

How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492

PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > 
Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. 

 

[Flood and Flood's wife]

Hello @Ichi Ryuu, 

Thank you for the information👌

Please do the following: 

1. Create a System restore point
2. Open KIS, Settings, select Export Settings, select Restore Settings 
3. Change system to Safe Mode
4. Clear the contents of: 

• a) C:\Users\USER\Downloads\
• b) C:\Users\USER\AppData\Local\Temp
• c) C:\Windows\Temp

5. Return system to normal mode
6. Make sure KIS is started. 
7. Run a manual KIS database update
8. Recheck “protection is at risk etc” issue, if it persists please post a GSI & Windows logs

Please let us know the outcome?

Thank you🙏

Flood🐳+🐋

Note, we’ve asked the moderators to close the duplicate topic you’ve just created. 

[Guest]

Hello @Ichi Ryuu !

Please create a request to Tech Support

Thanks!

[Friend]

Hi, @Ichi Ryuu ,
Try to clear Kaspersky Internet Security reports. To do this, open the main Kaspersky window >> Settings (gear) >> Advanced >> Reports and Quarantine >> Press "Clear" a couple of times.