Matt_Bentley Posted October 11, 2021 Author Share Posted October 11, 2021 I have followed these instructions but it does not work: https://support.kaspersky.com/Cloud/1.0/en-US/159871.htm When I go to the business hub and click “buy license” it takes me to the “home products > renewal and upgrade centre”, which is not correct. It recommends the one user account for “Total Security” product. I don’t want to buy a license for the home security product - I just want to add a user to my business account. Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted October 11, 2021 Share Posted October 11, 2021 Hello @Matt_Bentley, Welcome!(Your) topic is in Products for Home, Kaspersky Internet Security section.Refer: Deploying security applications by using Kaspersky Endpoint Security Cloud - Add user accounts to Kaspersky Endpoint Security Cloud&Adding users and sending email messages. Thank you🙏Flood🐳+🐋 Link to comment Share on other sites More sharing options...
Matt_Bentley Posted October 11, 2021 Author Share Posted October 11, 2021 Hi @Flood and Flood's wife - I think this is indicative of my issue.I’ve already added the user (the documents you shared - thank you), but am being told that I have exceeded out license limit.When I attempt to buy a license, it directs me to the Products for Home area in error.There’s no option to contact someone for support, and now I’ve been directed to this forum, which also looks to be incorrect. Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted October 11, 2021 Share Posted October 11, 2021 Hello @Matt_Bentley, You’re most welcome!We’re not sure what is meant by “There’s no option to contact someone for support”, have you followed:Contact Technical Support & Technical Support via Kaspersky Company Account → Kaspersky Company Account → image 1Also, on the support page, select your location, scroll to the bottom of the page, there’s more support options → Submit a request, Call support → image 2 & 3 If you get stuck or have more questions, please do not hesitate to post back? Thank you🙏Flood🐳+🐋 Link to comment Share on other sites More sharing options...
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