How can I upgrade from essential to premium package 1 device one year?

[Irene]

How can I upgrade from essential to premium package 1 device one year?

My subscription was automatically renewed and no update option was given (already paid/ deducted form my bank account) 

[Flood and Flood's wife]

How can I upgrade from essential to premium package 1 device one year? My subscription was automatically renewed and no update option was given (already paid/ deducted form my bank account) 

Hello @Irene, 

Welcome!

The Community has no access to your private information/records, so, unfortunately, we cannot fix this. 

It sounds as if auto-renewal may be on or may have been on, which would account for Kaspersky Anti-Virus (KAV), being automatically renewed. 

1. Please contact Kaspersky Technical Support; they do have access to your records & will be able to assist. 

Thank you🙏

Flood🐳 +🐋

Resources:

How to switch to a different Kaspersky application

How to request a refund for a Kaspersky application

How to switch to another Kaspersky application using the activation code