How can I modify the payment method in my accounts?

[azyz]

I followed the same method described on the site, but unfortunately I did not find an option that enables me to modify the payment method

What is the correct way please help me

[harlan4096]

Welcome to Kaspersky Community.

 

Check these links, maybe helping info here: https://support.kaspersky.com/us/faqmvp/faq_sales_before_purchase

 

If still no success, then contact the K. Support

[Chonk]

Did you find any solutions to this? I'm having the same issue and billing date is this month.

[Berny]

@Chonk Welcome.

Please see the Post from @harlan4096 above your Post → Contact Kaspersky Technical Support.

[Chonk]

I'm sorry, but if you have to contact customer support to change your billing details, it's not a good thought out web solution... I see nothing about changing my payment info in the subscription either.

[Berny]

@Chonk

Also,  when proceeding with a new purchase on the Kaspersky Online Store you can use another payment method.

 

[Chonk]

Chatted with Harry at customer support, and he pointed me towards some good deals, so I guess I'm doing that.

It's still really bad end user experience though, maybe you can forward this to someone that are able to fix this? Not complaining about you guys or support in anyways, thank you for your time and replies.

[rwhitlock]

I'm having the same issue. Support documents say "account settings > payment method" should list payment method options, but that does nothing but display a message that "you can change payment method any time" but no way to do that. Thinking it might be a browser issue, I tried on multiple browsers, Mac, Windows, phone...still does not work.

I agree with @Chonk, we should not have to contact technical support for something so basic.

And this is not for a new purchase, it's me renewing my subscription but needing to update my payment info.

[Berny]

@rwhitlock  Welcome.

Please contact Kaspersky Technical Support.

[Flood and Flood's wife]

1 hour ago, rwhitlock said:

I'm having the same issue. Support documents say "account settings > payment method" should list payment method options, but that does nothing but display a message that "you can change payment method any time" but no way to do that.

Hello @rwhitlock, 

Also, the support documents should *also* say, if the *initial* transaction was made via (your) MyKaspersky account, & or Kaspersky website - Kaspersky & or their e-commerce partners do then record the payment details in (your) MyKaspersky account:

Thank you🙏
Flood🐳+🐋