Hotmail Certificate on outlook being rejected

[Bravo Tango]

Outlook is keeps rejecting the Kaspersky AV certificate for Hotmail. Despite installing the certificate, it keeps flagging up every few minutes.

[Flood and Flood's wife]

19 hours ago, Bravo Tango said:

Outlook is keeps rejecting the Kaspersky AV certificate for Hotmail. Despite installing the certificate, it keeps flagging up every few minutes.

 

Hello @Bravo Tango, 

Welcome!

• It appears (you're) using KTS, Kaspersky's old software, it's been replaced by Kaspersky Plus, it can be upgraded for free - READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ by Danila T. The free upgrade is *like-for-like*. Before upgrading please do the following:

1. Please confirm (you're) region / location is *not* USA? 
2. Make sure the KTS activation code is saved in (your) MyKaspersky account, Subscription tab. 
3. Create a System Restore Point. 
4. Clear SSL State in Internet options.
5. Uninstall KTS, using Windows, Uninstall OR change a program. 
6. Shutdown the computer using Shutdown, not Restart, power ON the computer by pressing the power button, log-in. 
7. Download Kaspersky Plus: https://www.kaspersky.com/downloads#update-product
8. Install Kaspersky Plus. 
9. At the *end* of the successful Kaspersky Plus install, make sure you've signed into the Kaspersky Plus application with the same email address that (you) use to sign into (your) MyKaspersky account - so it synchronises with (your) MyKaspersky account. 
10. Recheck the original issue? 

Please share the outcome with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

Edited November 2 by Flood and Flood's wife
Please confirm (you're) region / location is *not* USA? 

[Bravo Tango]

Hi Flood,

I have recently updated to Kaspersky Premium which installed itself over the previous Kaspersky Total security. The issue still persists.

Regards

 

Edited December 2 by Bravo Tango

[Flood and Flood's wife]

On 12/3/2024 at 5:43 AM, Bravo Tango said:

I have recently updated to Kaspersky Premium which installed itself over the previous Kaspersky Total security. The issue still persists.

Hello @Bravo Tango, 

Thank you for posting back & the information!

1. The 'Internet security warning' is not a Kaspersky alert. 
2. *IF* Kaspersky is contributing to the issue - installing *new* Kaspersky software on top of the *old* software is not a good idea, that's why we detailed the steps to take in our previous reply. 
3. Let's back-up a bit, provide: the Windows OS *version & build*, in Windows Search, type WINVER, select the WINVER app, post back the information shown please? 
4. Is Hotmail / Outlook accessed via an installed application OR a web browser? 
5. The Hotmail / Outlook version? 
6. IF Hotmail / Outlook is accessed via a web browser - does the same issue repeat if another browser is used, Firefox - for example - or the web browser is run in Private / Incognito mode? 
7. In Kaspersky Reports - are there any alerts / events - that match the Hotmail / Outlook  'Internet security warning' OR any Hotmail / Outlook events / alerts - at the same date / time? 

Please post back?

Thank you🙏
Flood🐳+🐋