HomeNetworkMonitoring start error on macOS 15

[yukko]

I ran "sudo kav stop HomeNetworkMonitoring" when i tried some test

but I can't enable it again. I ran "sudo kav start HomeNetworkMonitoring" then it gave me "Error: task 'HomeNetworkMonitoringTaskType' can't start, last error code 0X80000061
KAVShellSTART failed, err: 0x80000061"

[Flood and Flood's wife]

1 hour ago, yukko said:

I ran "sudo kav stop HomeNetworkMonitoring" when i tried some test

but I can't enable it again. I ran "sudo kav start HomeNetworkMonitoring" then it gave me "Error: task 'HomeNetworkMonitoringTaskType' can't start, last error code 0X80000061
KAVShellSTART failed, err: 0x80000061"

Hello @yukko, 

Welcome back! 

• Were the tests of the Kaspersky application? IF 'no' why didn't (you) disable Disable computer protection & Quit the application - then run the tests? 
• Now that the problem exists, please do the following steps:

1. *uninstall* Kaspersky.
2. Shutdown / power OFF the mac. 
3. Power ON the mac by pressing the power-button. 
4. Download a *new* Kaspersky installer. 
5. Install. 
6. Make sure the Kaspersky is synchronised with (your) MyKaspersky account? 
7. Re-check the original issue? 
8. IF it persists, please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown, *select (your) Kaspersky software (A)*; please include a *detailed history*  

• *Also*, IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*     

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[yukko]

1 hour ago, Flood and Flood's wife said:

Hello @yukko, 

Welcome back! 

• Were the tests of the Kaspersky application? IF 'no' why didn't (you) disable Disable computer protection & Quit the application - then run the tests? 
• Now that the problem exists, please do the following steps:

1. *uninstall* Kaspersky.
2. Shutdown / power OFF the mac. 
3. Power ON the mac by pressing the power-button. 
4. Download a *new* Kaspersky installer. 
5. Install. 
6. Make sure the Kaspersky is synchronised with (your) MyKaspersky account? 
7. Re-check the original issue? 
8. IF it persists, please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown, *select (your) Kaspersky software (A)*; please include a *detailed history*  

• *Also*, IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*     

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

thank you for reply. I was testing if kaspersky was blocking access from another device on my LAN, but it was not kaspersky.

so I was trying to re-enable it, but it failed. I did not change any thing or file during that time.

my kaspersky is standard version. maybe it's premium functionality?

Edited 7 hours ago by yukko

[yukko]

1 hour ago, Flood and Flood's wife said:

Hello @yukko, 

Welcome back! 

• Were the tests of the Kaspersky application? IF 'no' why didn't (you) disable Disable computer protection & Quit the application - then run the tests? 
• Now that the problem exists, please do the following steps:

1. *uninstall* Kaspersky.
2. Shutdown / power OFF the mac. 
3. Power ON the mac by pressing the power-button. 
4. Download a *new* Kaspersky installer. 
5. Install. 
6. Make sure the Kaspersky is synchronised with (your) MyKaspersky account? 
7. Re-check the original issue? 
8. IF it persists, please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown, *select (your) Kaspersky software (A)*; please include a *detailed history*  

• *Also*, IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*     

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

I don't see any sign of "protection has been disable" on main kaspersky window , but "sudo kav status" gives me "HomeNetworkMonitoring  disabled" while others are enabled or running

Edited 7 hours ago by yukko

[Flood and Flood's wife]

1 minute ago, yukko said:

I don't see any sign of "protection has been disable" on main kaspersky window , but "sudo kav status" gives me "HomeNetworkMonitoring  disabled" while others are enabled or running

Hello @yukko, 

Thank you for posting back & the information!

1. Post a full-screen-screen-image please - we need to see what you see please -> *hide any personal information before posting* 
2. Standard doesn't have the Smart Home options. 
3. Have steps 1 to 7 been done? 

Thank you🙏
Flood🐳+🐋