Hmmm… can't reach this page

[Alm]

What should I do now? even trusted websites like youtube and others 

Note that: when I shut down Kaspersky completely all websites worked normally.

by the way this choice is come on the page when Kaspersky is working:

 

Hmmm… can't reach this page

        ''  The connection was reset.

           Try:

           Checking the connection
           Checking the proxy and the firewall
           Running Windows Network Diagnostics

 

 

          ERR_CONNECTION_RESET  ''

[Flood and Flood's wife]

Hello @Alm, 

Welcome!

Please try this solution from @Igor Kurzin

1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows?
2. Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action.
3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
5. Start Kaspersky app.
6. Enable Self-Defense.
7. Shutdown the computer, using Shutdown, not Restart, power on, login.
8. Re-check the issue?

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

[Alm]

Unfortunately, the solution does not solve the problem.  ?

 

[Flood and Flood's wife]

4 hours ago, Alm said:

Unfortunately, the solution does not solve the problem.  ?

Hello @Alm, 

You're most welcome!

Thank you for posting back!

1. Uninstall Kaspersky Total Security, during the uninstall there may be a popup, select Save License information only, do not check any other check boxes, leave all other check boxes blank - at the completion of the uninstall make sure the computer fully reboots, refer: How to remove a Kaspersky application for Windows
2. Download & install a new Kaspersky Total Security exe, refer: How to install Kaspersky Total Security.
3. Recheck the issue? 
4. IF it persists please log a request with Kaspersky support, so a dedicated resource can be allocated to look at it. On the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

• Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited February 12, 2023 by Flood and Flood's wife
added resources

[Alm]

Well Done. ?

Thanks a lot. I have done what you suggest ,and every thing is working normally now.

Thank  you again for your cooperation.

[Flood and Flood's wife]

38 minutes ago, Alm said:

Well Done. ?

Thanks a lot. I have done what you suggest, and everything is working normally now.

Thank you again for your cooperation.

That's brilliant @Alm, well done to you?, thank you for taking the time to update the Community, we're delighted with the outcome?‍♂️

Flood?+?