Hi I purchased the Premium License for 2 years 3 Devices | Order Not Received

[Ginji666]

Hi, today 26th Nov. I purchased the premium lience and while order was processeing It took 2 hours and the page of order confirmation keeps loading. I ended up closing the Web-browser and I check my email. I didn't received any lisence and no it showed any license in my Kaspersky account. The Bank transaction was made the amount was deducted from my account but I didn't received any order on my email. 

I purchased the order on *****@*****.tld. I live in Pakistan. 

 

 

 

Finally the order was received. God.. you guys need to improve the payment system and transcaton systems. 

[Ginji666]

I got the order recipt but I didn't receive any activation code or license. What is the next steps? 

[Flood and Flood's wife]

34 minutes ago, Ginji666 said:

Hi, today 26th Nov. I purchased the premium licence and while order was processing It took 2 hours and the page of order confirmation keeps loading. I ended up closing the Web-browser and I check my email. I didn't received any licence and no it showed any license in my Kaspersky account. The Bank transaction was made the amount was deducted from my account but I didn't received any order on my email. 

I purchased the order on *****@*****.tld. I live in Pakistan. 

Finally the order was received. God.. you guys need to improve the payment system and transaction systems. 

9 minutes ago, Ginji666 said:

I got the order recept but I didn't receive any activation code or license. What is the next steps? 

Hello @Ginji666, 

Welcome!

1. Read: I paid for an activation code but didn't receive it - note - no Activation code is sent by Kaspersky if the software license if purchased from their site - read *all* of the documentation *carefully* 
2. The license activates upon successful payment. 
3. Download the software from your MyKaspersky account. 
4. Sign-into the Kaspersky Premium *application* with the same email address (you) used to purchase the subscription so the application & the subscription *synchronise*. 
5. Any problems, log a request with: Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts-> select Email, then fill in the template as shown &  provide a *detailed-history* please:  

*Note: do not select the AI-bot to log the case*

Thank you🙏
Flood🐳+🐋