Help!

[SEAN1983]

Hi, I have been using Kaspersky for years, specifically total security for the past 4 or 5 years on a few of my PC's. I purchased Premium recently as my licenses were going to expire but when I try download it I am only getting the russian language version. When I log into My Kaspersy it is showing my region as Russia. I live in South Africa and I have never changed or set my region. It won't allow me to change it and I can't get through to support. Please help

[harlan4096]

Welcome to Kaspersky Community.

 

Where did You get the new licenses of KPremium?

 

This is the official K. site for Africa country region:

 

https://www.kaspersky.co.za/?ignoreredirects=true

 

In My Kaspersky site, You can change the language on top right.

 

Also, on top right, clicking over Your user / email account -> Manage account, You can contact to K. Support to change country region.

[SEAN1983]

Hi I managed to speak to an Agent now who is helping me. I am not given the option to change my region and it says to contact support. I purchases my license from Kaspersky through the official agent. Hopefully my issue is now resolved