Having issues with VPN

[nonanche92000]

Hello ,

Since the last update ( November ) of Kaspersky VPN where most of the region were greyed / not supported anymore , my VPN started to act weirdly.
I have actually Kaspersky Premium ( 1 device / 1 year ) so I have unlimited VPN , so here are my problems :
- VPN keeps disconnecting for no reason , no matter the country because I tried several different ones and the issue is still the same .
- Each time the VPN tries to reconnect , it keeps creating a new Local Area Connection (WG Nt Adapter) , now it's the 73rd time it has created a new Local Area Connection.
- The VPN interface is slow to react when I turn off the VPN the grey switch slider thing takes like 5 sec to turn off or sometimes I have to minimize the interface for it to be effective.


Any help would be gladly appreciated.
Thanks.

Edited yesterday at 07:57 AM by nonanche92000

[Flood and Flood's wife]

4 minutes ago, nonanche92000 said:

Since the last update ( November ) of Kaspersky VPN where most of the region were greyed / not supported anymore , my VPN started to act weirdly.
I have actually Kaspersky Premium ( 1 device / 1 year ) so I have unlimited VPN , so here are my problems :
- VPN keep disconnecting for no reason , no matter the country because I tried several different ones and the issue is still the same .
- Each time the VPN tries to reconnect , it keeps creating a new Local Area Connection (WG Nt Adapter) , now it's the 73rd time it has created a new Local Area Connection.
- The VPN interface is slow to react when I turn off the VPN the grey switch slider thing takes like 5 sec to turn off or sometimes I have to minimize the interface for it to be effective.
Any help would be gladly appreciated.
Thanks.

Hello @nonanche92000, 

Welcome!

From Kaspersky's @Danila T.: 

• This is due to an update of the VPN infrastructure. 
• All VPN users will see a new agreement in the app which they need to accept.
• The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear. We’re continuing to expand coverage and add new features in upcoming updates.

Original source reference: https://forum.kaspersky.com/topic/after-update-lost-some-servers-and-double-vpn-57341/#findComment-221765

***Please contact Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts, on the support page select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request: 

Thank you🙏
Flood🐳+🐋

Edited yesterday at 08:03 AM by Flood and Flood's wife
Please contact Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts

[nonanche92000]

Hello ,

I understand this , so from my previous post yesterday, it has recreated more than 100 new Local Area Connection, it's around 173 now, in the windows event viewer there is an error ID 4311 NetBt it says :

"Initialization failed because the device driver could not be created. Use the string "000000000100320000000000D71000C0110100009A0000C057000000000000000000000000000000000" to identify the interface for which initialization failed. This string represents the MAC address of the failing interface or the globally unique identifier (GUID) if NetBT was unable to map the GUID to the MAC address. If neither the MAC address nor the GUID is available, the string represents a cluster device name."

What does this means ?

Thank you .

[Berny]

@nonanche92000 Hi, 

9 minutes ago, nonanche92000 said:

Initialization failed because the device driver could not be created.

Is your network driver up-to-date 🤔 ?

[nonanche92000]

And also more than 256 error in 24 hours related to the DNS ,  error 1014 DNS client events there are several things in the error  :

- teredo.ipv6.microsoft.com
- isatap.home ( lots of it )
- dc1.ksn.kaspersky-labs.com
- dc1-file.ksn.kaspersky-labs.com
- wpad.home

@Berny

My motherboard is from 2012 it's a Gigabyte GA Z77X UP5 th , so If I go on the gigabyte website there is no update after 21/06/2012 it's Intel (R) 82579V Gigabit Network Connection 11.16.96.0 .

[Berny]

@nonanche92000

1 minute ago, nonanche92000 said:

And also more than 256 error in 24 hours related to the DNS

You could eventually try to temporary swtich to Cloudflare DNS.
If no fix please contact Kapsersky Technical Support , for privacy reasons we don't request system Logs.

Also →  How to collect network traffic logs with WireShark
 

[nonanche92000]

@Berny

My motherboard is from 2012 it's a Gigabyte GA Z77X UP5 th , so If I go on the gigabyte website there is no update after 21/06/2012 it's Intel (R) 82579V Gigabit Network Connection 11.16.96.0 .

[Loose 1000]

Hi nonanche9200,

Please understand that this is a problem at Kaspersky's end caused entirely by an external service migration i.e the integration of PureVPN's services into Kaspersky VPN's architecture.

No amount of tinkering with your systems configuration will fix the issue as there is likely nothing wrong with you system's configuration. 

You should have received a notification about this via email, but if not I have pasted it below for you.

The only thing to do is to return your configuration settings back to where they were and ... wait. 

It has been 7 days for me now, but it is better each day.

You may wish to lodge a support ticket as this will give Kaspersky information on how widespread the issue is and what kind of problems are most common amongst users.

*

The error message you posted: "error ID 4311 NetBt it says : "Initialization failed because the device driver could not be created." is a Windows message about its native networking component (NetBT) failing to initialize because of a virtual network adapter that is being created and destroyed repeatedly.

This is almost certainly the Kaspersky VPN WG Nt Adapter getting stuck in a loop creating a virtual adapter, failing, aborting, and repeating and perhaps failing to clean up perfectly, leaving ghost entries or creating new ones each time.

This is why you have 173 (or more now) new Local Area Connection connections.

Again there is nothing wrong at your end and you can't fix it, it would be like taking your car to a mechanic because a major road has been blocked by an earth slide.

*

The 256 DNS errors you've had in the last 24 hours are also related to the Kaspersky VPN issues, you can't change this either.

Open a command prompt and type in:

ping 1.1.1.1 <Enter>

and ping 8.8.8.8 <Enter>

You should get normal round trip times of around 10 to 80 ms or so. This will show there is nothing wrong with your DNS settings or the Cloudfare and Google DNS servers. 
 

I hope this helps. 

Ironically I had to type this out twice because when I posted it the first time the VPN cut out! 🙄

 

 

Important information about your Kaspersky VPN   Dear customer,   We’d like to inform you that we’re currently transitioning Kaspersky VPN to a new infrastructure to ensure a smooth and reliable experience for all our users.   During this short transition period, some temporary issues may occur. These issues may affect users of Kaspersky VPN Secure Connection, Kaspersky Plus, and Kaspersky Premium.   We’re doing our best to resolve everything as quickly as possible. Most users will receive the required update automatically. However, if you are facing any issues, please update the app to the latest version on all your devices.

You can download the newest version here:   Update   We apologize for any inconvenience caused and are working hard to resolve it,   The Kaspersky Team