Having issues with VPN

[nonanche92000]

Hello ,

Since the last update ( November ) of Kaspersky VPN where most of the region were greyed / not supported anymore , my VPN started to act weirdly.
I have actually Kaspersky Premium ( 1 device / 1 year ) so I have unlimited VPN , so here are my problems :
- VPN keeps disconnecting for no reason , no matter the country because I tried several different ones and the issue is still the same .
- Each time the VPN tries to reconnect , it keeps creating a new Local Area Connection (WG Nt Adapter) , now it's the 73rd time it has created a new Local Area Connection.
- The VPN interface is slow to react when I turn off the VPN the grey switch slider thing takes like 5 sec to turn off or sometimes I have to minimize the interface for it to be effective.


Any help would be gladly appreciated.
Thanks.

Edited yesterday at 07:57 AM by nonanche92000

[Flood and Flood's wife]

4 minutes ago, nonanche92000 said:

Since the last update ( November ) of Kaspersky VPN where most of the region were greyed / not supported anymore , my VPN started to act weirdly.
I have actually Kaspersky Premium ( 1 device / 1 year ) so I have unlimited VPN , so here are my problems :
- VPN keep disconnecting for no reason , no matter the country because I tried several different ones and the issue is still the same .
- Each time the VPN tries to reconnect , it keeps creating a new Local Area Connection (WG Nt Adapter) , now it's the 73rd time it has created a new Local Area Connection.
- The VPN interface is slow to react when I turn off the VPN the grey switch slider thing takes like 5 sec to turn off or sometimes I have to minimize the interface for it to be effective.
Any help would be gladly appreciated.
Thanks.

Hello @nonanche92000, 

Welcome!

From Kaspersky's @Danila T.: 

• This is due to an update of the VPN infrastructure. 
• All VPN users will see a new agreement in the app which they need to accept.
• The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear. We’re continuing to expand coverage and add new features in upcoming updates.

Original source reference: https://forum.kaspersky.com/topic/after-update-lost-some-servers-and-double-vpn-57341/#findComment-221765

***Please contact Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts, on the support page select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request: 

Thank you🙏
Flood🐳+🐋

Edited yesterday at 08:03 AM by Flood and Flood's wife
Please contact Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts

[nonanche92000]

Hello ,

I understand this , so from my previous post yesterday, it has recreated more than 100 new Local Area Connection, it's around 173 now, in the windows event viewer there is an error ID 4311 NetBt it says :

"Initialization failed because the device driver could not be created. Use the string "000000000100320000000000D71000C0110100009A0000C057000000000000000000000000000000000" to identify the interface for which initialization failed. This string represents the MAC address of the failing interface or the globally unique identifier (GUID) if NetBT was unable to map the GUID to the MAC address. If neither the MAC address nor the GUID is available, the string represents a cluster device name."

What does this means ?

Thank you .

[Berny]

@nonanche92000 Hi, 

9 minutes ago, nonanche92000 said:

Initialization failed because the device driver could not be created.

Is your network driver up-to-date 🤔 ?

[nonanche92000]

And also more than 256 error in 24 hours related to the DNS ,  error 1014 DNS client events there are several things in the error  :

- teredo.ipv6.microsoft.com
- isatap.home ( lots of it )
- dc1.ksn.kaspersky-labs.com
- dc1-file.ksn.kaspersky-labs.com
- wpad.home

@Berny

My motherboard is from 2012 it's a Gigabyte GA Z77X UP5 th , so If I go on the gigabyte website there is no update after 21/06/2012 it's Intel (R) 82579V Gigabit Network Connection 11.16.96.0 .

[Berny]

@nonanche92000

1 minute ago, nonanche92000 said:

And also more than 256 error in 24 hours related to the DNS

You could eventually try to temporary swtich to Cloudflare DNS.
If no fix please contact Kapsersky Technical Support , for privacy reasons we don't request system Logs.

Also →  How to collect network traffic logs with WireShark
 

[nonanche92000]

@Berny

My motherboard is from 2012 it's a Gigabyte GA Z77X UP5 th , so If I go on the gigabyte website there is no update after 21/06/2012 it's Intel (R) 82579V Gigabit Network Connection 11.16.96.0 .