Having issues with VPN

[nonanche92000]

Hello ,

Since the last update ( November ) of Kaspersky VPN where most of the region were greyed / not supported anymore , my VPN started to act weirdly.
I have actually Kaspersky Premium ( 1 device / 1 year ) so I have unlimited VPN , so here are my problems :
- VPN keeps disconnecting for no reason , no matter the country because I tried several different ones and the issue is still the same .
- Each time the VPN tries to reconnect , it keeps creating a new Local Area Connection (WG Nt Adapter) , now it's the 73rd time it has created a new Local Area Connection.
- The VPN interface is slow to react when I turn off the VPN the grey switch slider thing takes like 5 sec to turn off or sometimes I have to minimize the interface for it to be effective.


Any help would be gladly appreciated.
Thanks.

Edited 40 minutes ago by nonanche92000

[Flood and Flood's wife]

4 minutes ago, nonanche92000 said:

Since the last update ( November ) of Kaspersky VPN where most of the region were greyed / not supported anymore , my VPN started to act weirdly.
I have actually Kaspersky Premium ( 1 device / 1 year ) so I have unlimited VPN , so here are my problems :
- VPN keep disconnecting for no reason , no matter the country because I tried several different ones and the issue is still the same .
- Each time the VPN tries to reconnect , it keeps creating a new Local Area Connection (WG Nt Adapter) , now it's the 73rd time it has created a new Local Area Connection.
- The VPN interface is slow to react when I turn off the VPN the grey switch slider thing takes like 5 sec to turn off or sometimes I have to minimize the interface for it to be effective.
Any help would be gladly appreciated.
Thanks.

Hello @nonanche92000, 

Welcome!

From Kaspersky's @Danila T.: 

• This is due to an update of the VPN infrastructure. 
• All VPN users will see a new agreement in the app which they need to accept.
• The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear. We’re continuing to expand coverage and add new features in upcoming updates.

Original source reference: https://forum.kaspersky.com/topic/after-update-lost-some-servers-and-double-vpn-57341/#findComment-221765

***Please contact Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts, on the support page select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request: 

Thank you🙏
Flood🐳+🐋

Edited 34 minutes ago by Flood and Flood's wife
Please contact Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts