Hardware Virtualization problem!

[BUG]

I have an INTEL 5820K processor. I have been using Premium for a long time. At first, Hardware Virtualization was active and there were no problems. But then for some reason I get a warning “Hardware virtualization is not available. Incompatible hardware or software detected.” My processor supports hardware virtualization. It is active and on. I'm leaving pictures of the settings and support pictures below. What is the problem, how do I solve it, I would appreciate if anyone can help me.

 

[Vitalik93]

Напишу на родном языке, надеюсь ничего. Сегодня вылезла после перезапуска та же проблема. Как давний пользователь продуктов ЛК скажу что проблеме минимум лет 5, помню еще Лилу ловила её же. Как понимаю исправлению можно и не ожидать, так как проблема слишком рандомно появляется, т.е. записать её не возможно.

[harlan4096]

Welcome to Kaspersky Community.

 

Please check this link:

 

https://support.kaspersky.com/common/safemoney/13713#block1

 

If You are in W11, You have to disable settings in Kernel Isolation.

[harlan4096]

Also, check this thread:

 

 

[Vitalik93]

I'm using this ticket from 2019 all time - INC000010976019. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\klhk\Parameters\FailSafe and switch FailSafeMode parameter there to 1. Now it's working fine. For some time at least...

Edited November 9 by Vitalik93

[fabiodanzetta]

@Vitalik93 

I searched for the key you indicated and found it under this path: KLHK.K4W-21-19\Parameters .
I checked and the value for FailSafeMode was already set to 1 but in my case unfortunately it did not help, the problem persists.
Thanks anyway.

[Vitalik93]

6 часов назад, fabiodanzetta сказал:

@Vitalik93 

I searched for the key you indicated and found it under this path: KLHK.K4W-21-19\Parameters .
I checked and the value for FailSafeMode was already set to 1 but in my case unfortunately it did not help, the problem persists.
Thanks anyway.

I did it with K4W-21-17 and it worked with restart.

[fabiodanzetta]

2 hours ago, Vitalik93 said:

I did it with K4W-21-17 and it worked with restart.

With my version 21-19 this K4W- don't exist. 

Thank you

[BUG]

On 10/30/2024 at 11:49 AM, harlan4096 said:

Welcome to Kaspersky Community.

 

Please check this link:

 

https://support.kaspersky.com/common/safemoney/13713#block1

 

If You are in W11, You have to disable settings in Kernel Isolation.

Not working

On 11/9/2024 at 1:50 PM, fabiodanzetta said:

@Vitalik93 

I searched for the key you indicated and found it under this path: KLHK.K4W-21-19\Parameters .
I checked and the value for FailSafeMode was already set to 1 but in my case unfortunately it did not help, the problem persists.
Thanks anyway.

I have the following location and the entry you said is inside. The value is 0 but it is not changed. It says no authorization to change. I am admin user and I tried to add my user profile from the permission settings and authorize each series until the Services tab of the entries, but it did not allow the change.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\klhk.K4W-21-19\Parameters\FailSafe

 

[karkas20]

On 11/9/2024 at 11:37 AM, Vitalik93 said:

I'm using this ticket from 2019 all time - INC000010976019. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\klhk\Parameters\FailSafe and switch FailSafeMode parameter there to 1. Now it's working fine. For some time at least...

I do test it but after restart pc,value change to  "0"🫠

[fabiodanzetta]

Hi all,

the support from HQ he answered me like this: The developers have confirmed the bug and found the root of the problem. They plan to release the fix for this bug in December with the updated modules. So, you will get the fix with the updates that will happen in December.

So the problem should be solved soon.