Got the wrong kasperksy region license and it wasn't my fault. Contact number for kaspersky is incorrect as well.

[shadowtabby144]

Every time I try and activate this it says it's the wrong region and I only brought it today via trade me with this seller it says on the trade me page their seller ID is J201NZ00.

The site I brought it off and the link: https://www.trademe.co.nz/a/marketplace/computers/software/antivirus/listing/5474397885

I really need help with my lisence, and I have tried contacting them but they wont reply.

ID INC000017733788,
 

I have tried that 0800 number you guys have on your site, and it's the wrong number!!!!!  

 

I am really angry about this because I have not had any help and the seller wont reply to me.

[Flood and Flood's wife]

1 hour ago, shadowtabby144 said:

Every time I try and activate this it says it's the wrong region and I only brought it today via trade me with this seller it says on the trade me page their seller ID is J201NZ00.
The site I brought it off and the link: https://www.trademe.co.nz/a/marketplace/computers/software/antivirus/listing/5474397885

I really need help with my licence, and I have tried contacting them but they wont reply.

ID INC000017733788,

I have tried that 0800 number you guys have on your site, and it's the wrong number!!!!!  

I am really angry about this because I have not had any help and the seller wont reply to me.

 

Hello @shadowtabby144, 

Welcome back!

1. IF (you're) in NZ & the purchase was made in NZ there should not be a region issue - however, the Kaspersky documented process to manage this type of issue is: What to do if activation stops with the "Activation code is invalid for this region" error?
2. Reading (your) post it appears as tho (you've) already logged an incident request -> ID INC000017733788, IF that's correct then please wait patiently for Kaspersky Customer Service to respond, they will do so in due course. 
3. We're not sure about the issue with the 0800 number,. however - it's *out-of-scope* for the Kaspersky-Community-Forum*, IF the 0800 number is a Kaspersky number - please raise it with Kaspersky Customer Service when you discuss the region issue with them, otherwise - please raise it with Trademe. 
4. Also, bc the software was purchased from a third-pty-merchant, it's possible Kaspersky may direct (you) back to them; IF Trademe are not replying to you that's very unfortunate but beyond Kaspersky's control. 

Please share the outcome, with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

Edited 1 hour ago by Flood and Flood's wife
Added to 3,

[shadowtabby144]

Heyo,

 

I have done an incident report.  Eh well if I don't get help from kaspersky I will be leaving them for good.  Sad if they don't though since i have been a customer for ages.

[Flood and Flood's wife]

3 minutes ago, shadowtabby144 said:

1. I have done an incident report. 
2. Eh well if I don't get help from Kaspersky I will be leaving them for good.  Sad if they don't though since i have been a customer for ages.

Hello @shadowtabby144,

Thank you for posting back!

1. Excellent. 
2. We mention it as a possibility, it's not absolute, just a *possibility*, don't give up yet! Also, we notice Trademe have a chat service, has that been tried? 
3. And, we edited our previous post re the 0800 #.

Thank you🙏
Flood🐳+🐋

[shadowtabby144]

Heyo,

 

They wont do anything for 2 days and say to wait for the seller to reply.  Never had this problem with getting correct license before.

 

The 0800 number goes to someone else.  The one that you have on the main site for help doesn't go to kaspersky at all that 0800 451 468.

[Flood and Flood's wife]

7 minutes ago, shadowtabby144 said:

1. They wont do anything for 2 days and say to wait for the seller to reply.  Never had this problem with getting correct license before.
2. The 0800 number goes to someone else.  The one that you have on the main site for help doesn't go to Kaspersky at all that 0800 451 468.

Hello @shadowtabby144,

Thank you for posting back!

1. The Kaspersky Customer Service is normal, the subscription has been purchased from a third-pty-merchant; it's appropriate the third-pty-merchant fixes the issue - in the first instance. 
2. May we have the URL where the 0800 451 468 number is sourced from please? 
3. Have you tried the Trademe Chat option? 

Thank you🙏
Flood🐳+🐋

Edited 1 hour ago by Flood and Flood's wife
grammar

[shadowtabby144]

Kaspesky wont help.  Looks like Im leaving kaspersky for good.

Your incident has been registered under the number INC000017734106

 

 

 

 

Operator

19.08.2025 11:48

 

Average waiting time: less than a minute.
Please hold and an operator will join you.

 

 

 

Operator

19.08.2025 11:48

 

Thank you for contacting Kaspersky Technical Support,
I am Joshua your support representative for todays chat.
Thank you for the information, please give me 5-6 minutes to check on your concern.

 

 

 

Operator

19.08.2025 11:48

 

Every time I try and activate this it says it's the wrong region and I only brought it today via trade me with this seller it says on the trade me page their seller ID is J201NZ00.

The site I brought it off and the link: https://www.trademe.co.nz/a/marketplace/computers/software/antivirus/listing/5474397885

I really need help with my lisence, and I have tried contacting them but they wont reply.

ID INC000017733788,


I have tried that 0800 number you guys have on your site, and it's the wrong number!!!!!



I am really angry about this because I have not had any help and the seller wont reply to me.

 

 

You

19.08.2025 11:49

 

Hello, the activation code you provided was Kaspersky Premium (without VPN) Indian Edition. 10-Device 2 year

 

 

 

Operator

19.08.2025 11:49

 

Hello, the activation code you provided was Kaspersky Premium (without VPN) Indian Edition. 10-Device 2 year

 

 

 

Operator

19.08.2025 11:49

 

I have been with you guys for years and never had this happen before.

 

 

You

19.08.2025 11:49

 

This code can only be activated within India

 

 

 

Operator

19.08.2025 11:50

 

Can it be changed to an NZ one?

 

 

You

19.08.2025 11:50

 

The seller wont reply to me at all.

 

 

You

19.08.2025 11:50

 

And they are on an NZ site selleing it too.

 

 

You

19.08.2025 11:50

 

This is not possible I'm afraid. Activation Codes are intended to be sold and used in the region they are purchased. This is to prevent software piracy. In cases like this I recommend that you contact the vendor and request a refund or replacement.

 

 

 

Operator

19.08.2025 11:51

 

Cause I have already paid for this.

 

 

You

19.08.2025 11:51

 

So I got ripped off then.

 

 

You

19.08.2025 11:51

 

We recommend purchasing directly from our website to avoid issues like this in the future

 

 

 

Operator

19.08.2025 11:52

 

Then I might as well leave kaspersky since you guys cant help.

 

 

You

19.08.2025 11:52

 

Been with you guys for over 20 years.

 

 

You

19.08.2025 11:52

 

A one-time promotional link to repurchase will reach you by email within 10-15 minutes after this chat

 

 

 

Operator

19.08.2025 11:52

 

I cannot afford another one

 

 

You

19.08.2025 11:52

 

You can use the link to repurchase should you decide to continue with us

 

 

 

Operator

19.08.2025 11:52

 

I already used the money I had.

 

 

You

19.08.2025 11:52

 

This really sucks.

 

 

You

19.08.2025 11:52

 

Sorry to hear that

 

 

 

Operator

19.08.2025 11:52

 

Software licenses are often sold with specific regional rights. This means an activation code purchased for one country might not be valid in another. This is common practice in the software industry to account for varying market prices, taxes, and distribution channels in different regions.

 

 

 

Operator

19.08.2025 11:53

 

Then your seller should have known better.

 

 

You

19.08.2025 11:53

 

seller ID is J201NZ00

 

 

You

19.08.2025 11:53

 

That is what they have in the listing.

 

 

You

19.08.2025 11:53

 

In the link above.

 

 

You

19.08.2025 11:53

 

He should not be allowed to sell products for your guys if he aint getting it right

 

 

You

19.08.2025 11:54

 

Taking my money and doing nothing to resolve it.

 

 

You

19.08.2025 11:54

 

Sorry to hear that. I will submit your feedback regarding this. Kindly purchase from our website in the future to avoid issues like this.

 

 

 

Operator

19.08.2025 11:54

 

Is there anything else for now?

 

 

 

Operator

19.08.2025 11:54

 

I would like a copy of this so I can report him to trade me too.

 

 

You

19.08.2025 11:55

 

I wont be buying your license ever again.

 

 

You

19.08.2025 11:55

 

Yes, this chat transcript will reach you by email shortly after this chat

 

 

 

Operator

19.08.2025 11:55

 

Rest assured that Kaspersky Lab will continue to improve our products and services to provide you with a better customer experience, as we value our customers and your satisfaction is our utmost priority.

 

 

 

Operator

19.08.2025 11:55

 

Is there anything else besides this?

 

 

 

Operator

19.08.2025 11:55

 

It sickens me you allow your sellers to do this to customers and there repucutions to this.

 

 

You

19.08.2025 11:57

 

We only manage orders made directly from our website

 

 

 

Operator

19.08.2025 11:57

 

This seller is not our official partner

 

 

 

Operator

19.08.2025 11:58

 

www.kaspersky.com

 

 

 

Operator

19.08.2025 11:58

 

The website above is the only official Kaspersky website

 

 

 

Operator

19.08.2025 11:58

 

In this case, please contact the reseller or the channel used this advertise and sell this product.

 

 

 

Operator

19.08.2025 11:58

 

Anything else for now?

[Flood and Flood's wife]

23 minutes ago, shadowtabby144 said:

Kaspersky wont help.  Looks like I'm leaving Kaspersky for good.

Hello @shadowtabby144, 

Thank you for posting back & the information! 

It's truly awful that (you've) been conned by an unscrupulous merchant - that Kaspersky has no control of - as KSC correctly advised - Trademe are not Kaspersky official business partners. 

IF (you're) unable to resolve the issue with Trademe we'd recommend lodging a complaint with NZ Consumer Protection, actually, (IF this were our problem) we'd lodge a complaint anyway as the merchant is selling product that is not as described on their website. 

Thank you🙏
Flood🐳+🐋