Google Drive no syncing when Kaspersky Total Security is enabled

[ahd]

Hello, 

My Google Drive (app) suddenly stopped syncing. Also my Google Shared Drives are not allowing to save anything. I can access then but cannot save anything in them.
I made no changed anything prior to this issue. 

I am using the latest Kaspersky Total Security. 
Windows 10 Home. 

I have added Google Drive files to application exclusions, encrypted connection and yet doesn’t sync. The only way to get it sync is to completely pause protection.

Please advice. 

Thank you. 

 

[Igor Kurzin]

Hi @ahd , 

Does it help to pause Web Anti-Virus or File Anti-Virus? 

Can you kindly submit an incident to technical support via https://support.kaspersky.ru/b2c/ and send me the incident number? 

 

[HeberRC]

I have the same issue. If I pause protection Google Drive will sync if I resume it stops. Thsi behaviour is recent.

[Mahipal]

I have the same issue, tried everything possible solution available on internet, Now only one way left to switch to another anti virus.

[Flood and Flood's wife]

18 minutes ago, Mahipal said:

I have the same issue, tried everything possible solution available on internet, Now only one way left to switch to another anti virus.

Hello @Mahipal, 

Welcome! 

1. Which Kaspersky software is installed, name, version & patch(x), on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
2. Have you followed the advice from @Igor Kurzin, what is the incident reference number please?  

3. On the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 
   Thank you?
   Flood?+?

Edited February 13, 2023 by Flood and Flood's wife
Modified 1.

[soydignelson]

Google Drive creates a dummy drive, exclude it from the scan and try again, here it was giving this error and everything is back to normal