Full scan > reports > show a few files as “corrupted”. What does this mean?

[Lester]

After doing a full scan, it opened a reports app and inside, it shows a few files as “corrupted”. What does this mean?

[Lester]

it also had a yellow triangle logo

[Flood and Flood's wife]

 Hello @Lester,

Welcome back!

We’d like to see the data please? 

• Export the report, save as a txt file, attach📎 to your reply please?
• Have you investigated the “corrupted” files, are they accessible? 

Thank you🙏

Flood🐳

[Lester]

How? also, I was just asking what “corrupted” meant in the result tab.

[Lester]

I would also want to know what the yellow triangle icon means, next to a file.

[Lester]

Kaspersky says im currently safe so im kind of confused.

[Lester]

What can I do?

[Lester]

Is this normal at all? Am I safe or something? Please reply, thanks.

[Flood and Flood's wife]

Hello @Lester,

You’re welcome!

We did reply, perhaps you missed it:

➡ Everything has context, we’d like to see the data, otherwise, we’ll only be able to provide a “generic” answer⬅

• Export the report, save as a txt file, attach📎 to your reply please?
• Have you investigated the “corrupted” files, are the files accessible? 

Thank you🙏

Flood🐳

[Lester]

Not sure where the files are, and I cant find an export option.

[Flood and Flood's wife]

Hello @Lester,

You’re welcome!

• v2021 got rid of “Export”😒, it’s now Save report….
• Where you see the  ⚠, you’re in the KTS Report interface, find the “corrupted” events, select Save report, attach📎  the report to your reply please? 

Thank you🙏

Flood🐳

[Lester]

Not currently home, will try when home, but mind telling me the general idea if its bad or not? Thanks.

[Flood and Flood's wife]

Hello @Lester,

You’re welcome!

“Corrupted” files = inoperable, unusable files - possibly.

 ⚠  = an alert, indicates something is possibly not normal. 

Thank you🙏

Flood🐳

[Lester]

One question before doing it, will it automatically be txt? how can I change?

[Lester]

I also wanted to know whether I could delete it afterwards

[Flood and Flood's wife]

Hello @Lester,

You’re welcome!

• Re “will it automatically be txt?”

The Report?

Yes.

• Re “how can I change?”

Why change the Report file extension?

• Re  “ delete it afterwards?”

The Report? 

From the reply that you post? 

Yes.

However, if you delete the Report too quickly we may not have time to access it. 

 

Thank you🙏

Flood🐳

[Lester]

I meant could I from my pc

 

[Berny]

I also wanted to know whether I could delete it afterwards

FYI, if you prefer not to share your report with this Community
please contact K-Lab Technical Support https://center.kaspersky.com

Edit : “I meant could I from my pc” : Yes

 

 

[Flood and Flood's wife]

Hello @Lester,

You’re welcome!

• Of course, it’s your PC & your Report, however, you may wish to hold on to it in case you wish to ask Kaspersky Technical Support for assistance. 

Thank you🙏

Flood🐳

[Lester]

Well, I havent noticed anything weird, but if I do, ill come back to this post if thats ok.

[Flood and Flood's wife]

Hello @Lester,

FYI:
If you’re using Kaspersky Trial software & or Kaspersky Free software, there’s no Kaspersky Technical Support. 

Thank you🙏

Flood🐳

[Lester]

Hey, like a month ago, I found the few “corrupted files” on my pc. My pc is from Asus and the files are “Asus aura lighting add ons” and it says that its used by the operating system and other software and that changing anything on them could be bad for my pc. But now im not sure if its actually corrupted or not. Im also not sure what those files are for either.

[Flood and Flood's wife]

Hello @Lester,

Welcome back!

1. Are the “corrupted files”  the ones you raised this topic about?
2. To help us help you, may we have the Report and screen images?

Thank you🙏

Flood🐳

[Lester]

Sure, Ill save the report.

[Lester]

Heres the report