Full scan report shows strange number of files scanned.

[homer1959]

Window report that I have 525000 files on my C: drive.

 

Previous full scan with a competitor product report around that number of files scanned

 

Kaspersky cloud free report that 10,78,362  files has been scanned

 

How one interpret 10,78,362 ? Or how many files is 10,78,362 ?

 

This number doesnt make sense as far as I know , 

 

I need to understand that

 

Thanks for your help,

 

 

[Flood and Flood's wife]

​Hello @homer1959,
Welcome!

During a full scan, Kaspersky Security Cloud scans the following objects by default:

• System memory
• Objects loaded on operating system startup
• System backup storage
• Hard drives and removable drives

Thank you🙏

Flood🐳

Kaspesky Security Cloud Library

[homer1959]

Flood Thanks !! 

 

ok I understand that, but can you tell me from that number 10,78,362 how many files KCf scanned  ? Looks to me that a zero is missing somewhere or that a comma is misplaced

[Berny]

@homer1959

Please check  this K-Lab article  https://help.kaspersky.com/KIS/2019/fr-fr/85746.htm

Also please don’t post  the same Topic in two different sections of this Forum.
In the meantime i closed this Topic in the French section.

[Flood and Flood's wife]

Hello @homer1959,

Thank you for replying👌

I agree the number looks odd🤔

In Kaspersky Security Cloud Scan window, Full scan, select Detailed report, can you post an image of the result please?

Thank you🙏

Flood🐳

[homer1959]

et

 

[homer1959]

désolé pour les deux ouverture de discussion Flood je ne le ferai plus :-)

 

[Flood and Flood's wife]

Hello @homer1959,

Please, no need to apologise, it’s ok🙂

Thank you for the images👌

Does the Full Scan Details have any further information please?

 

 

➡ Additional - what settings have you configured for the Full Scan please?

Thank you🙏

Flood🐳

[homer1959]

Dont know why the scan started and stop so many times , I was sleeping at that time , but that did not play a role in the amount of files scanned since the same type of number display happenned in other full scan , again thanks for looking into it :-)

 

 

[Flood and Flood's wife]

Hello @homer1959,

You’re very welcome!

Thank you for the image👌

In Additional settings of Full Scan, what settings are configured please?

Thank you🙏

Flood🐳

[homer1959]

here it is

 

 

[Flood and Flood's wife]

Hello @homer1959,

Thank you for the images👌

I’ll look into it & let you know.

Thank you🙏

Flood🐳

[homer1959]

ok Merci :-)

[Berny]

désolé

Aucun problème, a fin d’ éviter  toute confusion la modération clôture les doubles ouvertures 

[Berny]

This number doesnt make sense 

This might be a cosmetic bug, if this is the case then only K-Lab can fix this issue

 

[homer1959]

Merci Berny , Flood is looking into it too so ,with the help of you both  ill get to the bottom of it  :-)

[homer1959]

Berny if we end up with the only option being a cosmetic bug how can we pass the info to K-lab ?

[Berny]

@homer1959 You are welcome. When we suspect a Bug we always refer to K-Lab Technical Support.

A problem can be submitted here https://center.kaspersky.com or also to K-Lab France https://center.kaspersky.com/fr 

Tech Support is however only available for Kaspersky paid pruducts which is not your case with KSC 2020 Free

What you however could try in the meantime is setting the option “Scan only new or changed files”

then proceed with a new scan and see how the endresult comes out.

 

[homer1959]

Ive tried with scan new files only and same results, looks like the odd numbers start when hitting the hundred thousand files 168205 looks like 1,68,205 … strange

[Flood and Flood's wife]

Hello @homer1959,

• I’ve run the Full Scan on one machine, the number of files scanned are formatted correctly:

• I have another machine running a Full Scan, it’s been running for 20hours, has another 8 to go😴 , I’ll let you know the result.
• I can confirm the Stopped, Resume events, they appear to coincide with “some” Database Updates. 
• Does your machine meet the necessary KSCloud system requirements?
• Before installing KSCloud was a software compatibility check done? 
• Has a cleanup of:

C:\Windows\Temp

&

C:\Users\YOURNAME\AppData\Local\Temp

been done? 

• Has a total uninstall & a clean install of KSCloud been done? 

Please let me know?

Thank you🙏

Flood🐳

[homer1959]

Flood, Berny

Problem solved 😉 , i decided to re-install KSC Free and voila , the comma are now at the right place giving me a number making way more sense, the last scan returned 1,616,919 yeah !!! The scan last 4hr 28 mn !!!  Its a lot of files and I am surprised about that since other AV never returned that amount, not even close . But maybe this is why KSC is the best free AV available to home users ? 🤔

 

I have scheduled a full scan once a week is it too much ? I dont mind to work my hard drive intensively for 4hrs 30 a week but only if it is necessary . I have also scheduled a daily quick scan .

 

anyway , merci beaucoup to you both for your support its really appreciated to have people like you in this community , have a great week !!!

[Berny]

@homer1959 Thank you for your feedback.  Please try for your next scan the option “Scan only new or changed files”

Also , Kaspersky is scanning your system in real-time ,  personally i rarely proceed with a manual full scan.

[Flood and Flood's wife]

Hello @homer1959, 

You’re very welcome!

I’m delighted to read the uninstall/reinstall resolved the Full Scan, number of files scanned, unusual formatting problem🤸

• Regarding weekly Full  Scan, “personal choice” comes into play here. 
• Full scans are always recommended after a new install, a re-install, or a contamination, other than that, run on a “as needs” or “as desired” schedule. 

Thank you🙏

Flood🐳