Frustrating attempt to activate the key

[nuj]

Is there something wrong with the Kaspersky website? It takes long to access my account. 

[Flood and Flood's wife]

  On 1/31/2025 at 8:07 AM, nuj said:

Is there something wrong with the Kaspersky website? It takes long to access my account. 

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Hello @nuj, 

Welcome!

We just signed in, it took seconds, exit all browsers, shutdown the computer using SHUTDOWN, not restart, power the computer ON by pressing the start button, login, recheck? 

IF the issue persists, update (your) Kaspersky software to the latest version: 21.20:

• https://www.kaspersky.com/downloads/standard
• https://www.kaspersky.com/downloads/plus
• https://www.kaspersky.com/downloads/premium

Thank you?
Flood?+?

Edited January 31 by Flood and Flood's wife
pn

[nuj]

It is frustrating. I just bought a Kaspersky Premium and now, when I am about to activate it, I am having trouble accessing my Kaspersky account. It takes long, really long, and as of this writing, the website hasn't functioned yet. What is wrong? Maybe I should not have bought Kaspersky ...

[Flood and Flood's wife]

  On 1/31/2025 at 9:04 AM, nuj said:

It is frustrating. I just bought a Kaspersky Premium and now, when I am about to activate it, I am having trouble accessing my Kaspersky account. It takes long, really long, and as of this writing, the website hasn't functioned yet. What is wrong? Maybe I should not have bought Kaspersky ...

Expand  

Hello @nuj, 

Welcome back!

• As per our previous, we just signed in, to: https://my.kaspersky.com/ -> it took seconds. 

1. Did (you) follow the guidance we provided in (your) previous topic? 
2. Have the required cookies been accepted for the Kaspersky website? 
3. Can the Kaspersky website be accessed using a browser run in Private/Incognito mode? 
4. Is a VPN being used?
5. IF (you) use another device, for example a mobile phone, can (you) access https://my.kaspersky.com/? 
6. Have (you) tried all supported browsers, Edge, Firefox, Chrome? 
7. Can you access all other websites easily? 
8. Please provide: Windows OS version & build -> in Windows Search, type WINVER - open the WINVER app, post back what is shown in the WINVER app please?
9. Has the router been rebooted? 
10. IF (you) wish to cancel the subscription & seek a refund, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Email or Chat, then fill in the template as shown; please include a *detailed history*  

• *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*    
• Read:  How to activate a subscription on your device.
• How to request a refund for a Kaspersky application. 

Thank you?
Flood?+?

Edited January 31 by Flood and Flood's wife
As per our previous, we just signed in, to: https://my.kaspersky.com/ -> it took seconds.