For Kaspersky Premium, VPN asks for an activation code that we don't have

[NorMax]

As a family, we've got Kaspersky Premium for 5 devices for some time now.
After restoring the OS on one, VPN asks for an activation code with a letter-format which is different than the two passwords we have written down that include symbols.
How can we restore that activation code?

Kaspersky Premium, version: 21.20.8.505-1

[Schulte]

Hello @NorMax, welcome.

Have you already connected the VPN in question to your My Kaspersky account (the same one you use for Premium)?

Quote

Kaspersky VPN Secure Connection can connect to My Kaspersky using the credentials that were used for connecting to My Kaspersky from another application, such as Kaspersky Plus or Kaspersky Premium.

How to connect a device to or disconnect a device from My Kaspersky

[NorMax]

5 minutes ago, Schulte said:

Hello @NorMax, welcome.

Have you already connected the VPN in question to your My Kaspersky account (the same one you use for Premium)?

How to connect a device to or disconnect a device from My Kaspersky

This is the VPN that comes with Kaspersky Premium, not separately bought.
1. I don't see any option in VPN menus to connect VPN to My Kaspersky.
2. The main app already shows that my device is one of five, so Kaspersky knows this device is part of the premium account, so I would expect to also have (full) VPN by default in all five decices, and I had connected the main app with My Kaspersky previously.
In VPN app I only see a "Insert Code" (in Greek) which leads to an Activation Code field, What else should I do?
 

Edited February 16 by NorMax

[NorMax]

OK, got it, while it asks for an activation code which is confusing as I didn't bought it separately, it required login to My Kaspersky in VPN / Profile by the person who bought Kaspersky Premium, and NOT me - that should be made clear by Kaspersky. So I logged out, and that member entered his email and pass, and it worked.
Thanks.

Edited February 16 by NorMax

[Radium]

I don't understand what your trynna say but could you explain this to me pls . I bought from the mail I'm currently in to the mail which I'm using now , which is the same but it asks for the activation when I try to download the vpn app which is a seperate

[Flood and Flood's wife]

2 hours ago, Radium said:

I bought from the mail I'm currently in to the mail which I'm using now , which is the same but it asks for the activation when I try to download the vpn app which is a  seperate

Hello @Radium, 

Welcome!

1. (You) need to log into the Kaspersky VPN *application* with the *same* email address that (you) use to log into (your) MyKaspersky account - where the License/subscription is *stored*.                 
2. Read: How to connect a device to My Kaspersky
3. The Premium/Unlimited VPN can be used by *one* user account for as many devices as the subscription covers. 
4. IF (you're) trying to *share* the VPN subscription with *other* user accounts - those user accounts will get Free/Standard VPN, not Premium/Unlimited.

Thank you🙏
Flood🐳+🐋

Edited April 10 by Flood and Flood's wife
Read: How to connect a device to My Kaspersky