FIX YOUR S..T OF A SOFTWARE !!!! [Solved][Closed]

[ChewbaccaBG]

I have subscription for 2 devices for KPM, Windows version is ~ok, BUT, when I install it on Mac I GET ONLY THE FREE VERSION, EVEN THOUGH I HAVE 2 LICENSES!!! THERE IS NO WAY TO OPEN PREFERENCES OR ENTER MY LICENSE CODE. WHAT ................................ ? I UNINSTALLED AND REINSTALLED IT - SAME .............................................. -------------------------------------------------------------------------------------------------- EDIT : Moderation has removed inappropriate content and Tag in this Post --------------------------------------------------------------------------------------------------

[harlan4096]

Welcome to the New Kaspersky Community. Please check this link: https://support.kaspersky.com/14271#block1

[ChewbaccaBG]

You were saying???

[ChewbaccaBG]

I know how to install an application on MAC. It gets installed, I type my master password (it does not ask me for kaspersky account, probably because it remembers them from previous install of the app). I see my passwords, and I see "update to premium" in the bottom right corner. So, tell me how to enter my license?

[harlan4096]

Ok, I guess You also check the second step: How to setup the application, if still getting issues after this: https://support.kaspersky.com/14274 Please contact to Kaspersky Support: https://center.kaspersky.com/

[ChewbaccaBG]

  harlan4096 said:

Ok, I guess You also check the second step: How to setup the application, if still getting issues after this: https://support.kaspersky.com/14274 Please contact to Kaspersky Support: https://center.kaspersky.com/

Did you bother to read the part where it DOES NOT ASK ME FOR KASPERSKY CREDNTIALS? Uninstall -> Install -> Start -----> Asks me for MASTER PASSWORD I enter the MASTER PASSWORD, I see all my saved passwords, and it's FREE VERSION, NOT USING MY LICENSE AT ALL. Any other ideas?

[ChewbaccaBG]

And yes, I already contacted kaspersky support, expecting a reply sometime next week.

[ChewbaccaBG]

And as usual their reply will be "provide traces". What a quality support ...

[ChewbaccaBG]

Yeah, 5 hours - no reply from support. Nice.

[ChewbaccaBG]

It'a a workday, 9-5... and yet - no reply...

[The Shield]

  ChewbaccaBG said:

It'a a workday, 9-5... and yet - no reply...

Please wait, the Support will respond as soon as possible.

[Flood and Flood's wife]

  ChewbaccaBG said:

Any other ideas?

Hello ChewbaccaBG, Have you tried entering the License code in your MyK account ? https://my.kaspersky.com/ That may help, if it doesn't it will be something else to let Support know.

[ChewbaccaBG]

  FLOOD said:

  ChewbaccaBG said:

Any other ideas?

Hello ChewbaccaBG, Have you tried entering the License code in your MyK account ?https://my.kaspersky.com/That may help, if it doesn't it will be something else to let Support know.

The license is already there, "2 available, 1 in use, 1 free"

[Flood and Flood's wife]

  ChewbaccaBG said:

  FLOOD said:

  ChewbaccaBG said:

Any other ideas?

Hello ChewbaccaBG, Have you tried entering the License code in your MyK account ?https://my.kaspersky.com/That may help, if it doesn't it will be something else to let Support know.

The license is already there, "2 available, 1 in use, 1 free"

  FLOOD said:

  ChewbaccaBG said:

Any other ideas?

Hello ChewbaccaBG, Have you tried entering the License code in your MyK account ?https://my.kaspersky.com/That may help, if it doesn't it will be something else to let Support know.

The license is already there, "2 available, 1 in use, 1 free"

[Snowden]

  ChewbaccaBG said:

I have subscription for 2 devices for KPM, Windows version is ~ok, BUT, when I install it on Mac I GET ONLY THE FREE VERSION, EVEN THOUGH I HAVE 2 LICENSES!!! THERE IS NO WAY TO OPEN PREFERENCES OR ENTER MY LICENSE CODE. WHAT ................................ ? I UNINSTALLED AND REINSTALLED IT - SAME .............................................. --------------------------------------------------------------------------------------------------EDIT : Moderation has removed inappropriate content and Tag in this Post --------------------------------------------------------------------------------------------------

1. Delete KPM 2. Execute in Terminal: pkill kpm rm -rf ~/Library/Containers/*kpm* rm -rf ~/Library/Group\ Containers/*kpm* pkill cfprefs launchctl remove com.kaspersky.kpm.bl.resolver 3. Reboot, install KPM and check issue If persists - start traces in KPM, reproduce issue, make SS of err, stop traces. Send us SendToKl.zip through support from MyKaspersky