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FIX YOUR S..T OF A SOFTWARE !!!! [Solved][Closed]


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ChewbaccaBG
Posted
I have subscription for 2 devices for KPM, Windows version is ~ok, BUT, when I install it on Mac I GET ONLY THE FREE VERSION, EVEN THOUGH I HAVE 2 LICENSES!!! THERE IS NO WAY TO OPEN PREFERENCES OR ENTER MY LICENSE CODE. WHAT ................................ ? I UNINSTALLED AND REINSTALLED IT - SAME .............................................. -------------------------------------------------------------------------------------------------- EDIT : Moderation has removed inappropriate content and Tag in this Post --------------------------------------------------------------------------------------------------
Posted
Welcome to the New Kaspersky Community. Please check this link: https://support.kaspersky.com/14271#block1
ChewbaccaBG
Posted
You were saying???
ChewbaccaBG
Posted
I know how to install an application on MAC. It gets installed, I type my master password (it does not ask me for kaspersky account, probably because it remembers them from previous install of the app). I see my passwords, and I see "update to premium" in the bottom right corner. So, tell me how to enter my license?
Posted
Ok, I guess You also check the second step: How to setup the application, if still getting issues after this: https://support.kaspersky.com/14274 Please contact to Kaspersky Support: https://center.kaspersky.com/
ChewbaccaBG
Posted
Ok, I guess You also check the second step: How to setup the application, if still getting issues after this: https://support.kaspersky.com/14274 Please contact to Kaspersky Support: https://center.kaspersky.com/
Did you bother to read the part where it DOES NOT ASK ME FOR KASPERSKY CREDNTIALS? Uninstall -> Install -> Start -----> Asks me for MASTER PASSWORD I enter the MASTER PASSWORD, I see all my saved passwords, and it's FREE VERSION, NOT USING MY LICENSE AT ALL. Any other ideas?
ChewbaccaBG
Posted
And yes, I already contacted kaspersky support, expecting a reply sometime next week.
ChewbaccaBG
Posted
And as usual their reply will be "provide traces". What a quality support ...
ChewbaccaBG
Posted
Yeah, 5 hours - no reply from support. Nice.
ChewbaccaBG
Posted
It'a a workday, 9-5... and yet - no reply...
Posted
It'a a workday, 9-5... and yet - no reply...
Please wait, the Support will respond as soon as possible.
Flood and Flood's wife
Posted
Any other ideas?
Hello ChewbaccaBG, Have you tried entering the License code in your MyK account ? https://my.kaspersky.com/ That may help, if it doesn't it will be something else to let Support know.
ChewbaccaBG
Posted
Any other ideas?
Hello ChewbaccaBG, Have you tried entering the License code in your MyK account ?https://my.kaspersky.com/That may help, if it doesn't it will be something else to let Support know.
The license is already there, "2 available, 1 in use, 1 free"
Flood and Flood's wife
Posted
Any other ideas?
Hello ChewbaccaBG, Have you tried entering the License code in your MyK account ?https://my.kaspersky.com/That may help, if it doesn't it will be something else to let Support know.
The license is already there, "2 available, 1 in use, 1 free"
Any other ideas?
Hello ChewbaccaBG, Have you tried entering the License code in your MyK account ?https://my.kaspersky.com/That may help, if it doesn't it will be something else to let Support know.
The license is already there, "2 available, 1 in use, 1 free"
  • Solution
Posted
I have subscription for 2 devices for KPM, Windows version is ~ok, BUT, when I install it on Mac I GET ONLY THE FREE VERSION, EVEN THOUGH I HAVE 2 LICENSES!!! THERE IS NO WAY TO OPEN PREFERENCES OR ENTER MY LICENSE CODE. WHAT ................................ ? I UNINSTALLED AND REINSTALLED IT - SAME .............................................. --------------------------------------------------------------------------------------------------EDIT : Moderation has removed inappropriate content and Tag in this Post --------------------------------------------------------------------------------------------------
1. Delete KPM 2. Execute in Terminal: pkill kpm rm -rf ~/Library/Containers/*kpm* rm -rf ~/Library/Group\ Containers/*kpm* pkill cfprefs launchctl remove com.kaspersky.kpm.bl.resolver 3. Reboot, install KPM and check issue If persists - start traces in KPM, reproduce issue, make SS of err, stop traces. Send us SendToKl.zip through support from MyKaspersky
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