File Threat Protection - Processing error [MOVED]

[vara]

Hello,

I’m receving a lot of warnings from our Kaspersky Endpoint Security clients (version 11.1.1.126):

Application\Process ID:     6496
User:     XXXX\XXXX (Initiator)
Component:     File Threat Protection
Result\Description:     Processing error
Object:     C:\Users\XXXX\AppData\Local\Microsoft\Windows\Explorer\thumbcache_idx.db
Object\Type:     File
Object\Path:     C:\Users\XXXX\AppData\Local\Microsoft\Windows\Explorer\thumbcache_idx.db
Object\Name:     thumbcache_idx.db

**************************************

Event type:     Processing error
Application\Name:     Windows Problem Reporting
Application\Path:     C:\Windows\System32\
Application\Process ID:     5352
User:     XXXX\XXXX (Active user)
Component:     File Threat Protection
Result\Description:     Processing error
Object:     C:\ProgramData\Microsoft\Windows\WER\Temp\WERF869.tmp.xml
Object\Type:     File
Object\Path:     C:\ProgramData\Microsoft\Windows\WER\Temp\WERF869.tmp.xml
Object\Name:     WERF869.tmp.xml

**************************************

Event type:     Processing error
Application\Name:     Windows Problem Reporting
Application\Path:     C:\Windows\System32\
Application\Process ID:     5352
User:     XXXX\XXXX (Initiator)
Component:     File Threat Protection
Result\Description:     Processing error
Object:     C:\ProgramData\Microsoft\Windows\WER\Temp\WERF829.tmp.WERInternalMetadata.xml
Object\Type:     File
Object\Path:     C:\ProgramData\Microsoft\Windows\WER\Temp\WERF829.tmp.WERInternalMetadata.xml
Object\Name:     WERF829.tmp.WERInternalMetadata.xml

 

Does anybody can help me?

I’m currently not having access to the admin console.

[Nikolay Arinchev]

Hi,

Is it possible to update your KES to the most recent version?

Thank you!

[vara]

Hi Nikolay,

 

We tried to update 2 clients to version 11.1.1.319, but the problem is not solved.

is there a matrix that can show me the compatibility between KES versions and security center?

 

Thank you!

[Guest #37]

Hi,

What version of KSC do you have installed

Regards

[LeandroMontesoro]

Hi! 

I have the same problem (look the attach). The Endpoint version is 11.0.0.2706.

 

Any idea?

Regards,