Few devices do not connect to KSN no matter what

[Gabriel Boettcher]

I'm experiencing an issue with a virtual server in our infrastructure. On this server, six devices are unable to connect to Kaspersky Security Network (KSN), no matter what I try. So far, I’ve done the following troubleshooting steps:

• Verified that firewall ports 13111 and 15111 are open.

• Checked whether any proxy might be blocking the connection.

• Confirmed that the KSN proxy server is running properly on the administration servers.

• Allowed the affected devices to connect to KSN directly

• Reviewed and modified all relevant distribution point settings in the Network Agent policy.

• Reviewed and adjusted all proxy configuration options in the KES policy.

Despite all this, the six devices still fail to connect to KSN. I'm looking for suggestions on what else I can check or try to resolve the issue.

 

[Caos]

Hello,

Please check latest events of those devices, perhaps will give you more information about which is the problem.

Also, my recommendation is open a support ticket in Kaspersky Company Account, attach the getsysteminfo (gsi) of one of the affected devices.

Regards

[Tahmeed702]

21 hours ago, Gabriel Boettcher said:

I'm experiencing an issue with a virtual server in our infrastructure. On this server, six devices are unable to connect to Kaspersky Security Network (KSN), no matter what I try. So far, I’ve done the following troubleshooting steps:

• Verified that firewall ports 13111 and 15111 are open.

• Checked whether any proxy might be blocking the connection.

• Confirmed that the KSN proxy server is running properly on the administration servers.

• Allowed the affected devices to connect to KSN directly

• Reviewed and modified all relevant distribution point settings in the Network Agent policy.

• Reviewed and adjusted all proxy configuration options in the KES policy.

Despite all this, the six devices still fail to connect to KSN. I'm looking for suggestions on what else I can check or try to resolve the issue.

 

update your Keswin Plugin then goto keswin policy and approve KSN , check below Screenshot