failed to update the subscription status automatically failed to update the subscription status automatically

[Gena P.]

Any idea whats going on here?

[Flood and Flood's wife]

53 minutes ago, Gena P. said:

Any idea what's going on here?

Hello @Gena P., 

Welcome!

1. What is the status of the Kaspersky Plus *subscription* when (you) look at it in (your) MyKaspersky account, Subscriptions tab: https://my.kaspersky.com/MyLicenses#/portal/pages/licenses
2. What shows when: Update Status & Manage Subscription are selected? 
3. Are there any *Windows updates* that need to be installed? 
4. Is the System date and time correct?
5. Has the computer been shutdown recently using Shutdown, not Restart & then powered ON by pressing the power button, IF 'no', please do this & recheck the issue? 
6. IF it persists, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the  template as shown; include a *detailed history* 

• *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*                    

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited December 26, 2024 by Flood and Flood's wife
*be* - spelling