Failed to to install Endpoint 12.0 klwfp driver

[Emo]

Hello, I am trying to install Kaspersky Endpoint 12.0.0.465 on windows 7 ultimate SP1 (version 6.1 (build 7601), and I have received error msg 27220 (as attached), any one can help please.

[ElvinE5]

Good day

you looked at the information on the link offered to you - https://support.kaspersky.com/kes11/troubleshooting/install/15378#block2

 

if you are upgrading over previous versions ..try to uninstall everything initially ...reboot devices and reinstall.

for stonecrop, you can use the kavremover utility - https://support.kaspersky.com/common/uninstall/1464

it also happens that the system does not have any security updates for the OS required for the application to work, or it is damaged (they have an old version), try updating the system to the latest available versions.

 

Edited June 8, 2023 by ElvinE5

[Emo]

4 hours ago, ElvinE5 said:

Good day

you looked at the information on the link offered to you - https://support.kaspersky.com/kes11/troubleshooting/install/15378#block2

 

if you are upgrading over previous versions ..try to uninstall everything initially ...reboot devices and reinstall.

for stonecrop, you can use the kavremover utility - https://support.kaspersky.com/common/uninstall/1464

it also happens that the system does not have any security updates for the OS required for the application to work, or it is damaged (they have an old version), try updating the system to the latest available versions.

 

Hi ElvinE5, and thanks for the replay,

I have already checked all the listed in the link, nothing works. I have uninstalled the previous version using add/remove program, it was successfully removed, also to make sure, I tried the kavremvr after the uninstall, restarted the PC... but nothing helped. 

there are several security update already installed, yet.. is there any specific KBxxxxx or security updated that should be installed?

appreciate your help.

Thanks.

 

[ElvinE5]

unfortunately I can’t tell you here, you can contact technical support through your account on - https://companyaccount.kaspersky.com/account/login

maybe they have a solution just collect information from the problem device immediately after the problem occurs during installation

https://support.kaspersky.com/common/diagnostics/3632