"Failed to download the ditribution package of the device security application", I`m trying to install Device Management in an Iphone X with IoS 13.5.1. [MOVED]

[suportetiremoto]

I`m trying to install Device Management in an Iphone X with IoS 13.5.1. When user click on link, it shows the message "Failed to download the ditribution package of the device security application". This version of IoS is not supported yet? If not, is there any roadmap to a new version ?

 

[Flood and Flood's wife]

Hello @suportetiremoto,

Welcome!

• At the moment (your) topic is in category: Products for Home, Kaspersky Security Cloud
• Please tell us the Kaspersky full name & version used when "Failed to download the distribution package of the device security application" error occurs? 

Thank you🙏

Flood🐳

[Berny]

@suportetiremoto Are you running  KSCloud version 2.29.0 under iOS 13.5.1 ?

[suportetiremoto]

@FLOOD , @Berny , thanks for your attention!

 

I`m running Kaspersky Endpoint Security Cloud Plus, User International Edition, version 12.0.1.1 and Kaspersky Device Management for iOS: 10.8.3.1

I also created my APN certificate 

I did not install KSCloud into Iphone, I just create a link from KESC and sent it to user.

 

Regards,

 

 

[Flood and Flood's wife]

Hello @suportetiremoto,

• Thank you for confirming the software and the additional information👌
• If there’s no advice forthcoming from the Kaspersky Community, log a technical support request via your Kaspersky Company account.

Thank you🙏

Flood🐳